• Analyze, design, and develop systems based on user specifications.
• Provide technical assistance and consultation on complex technical issues.
• Work with ServiceNow custom applications, HR Lifecycle Events, and HR Case Management.
• Implement and optimize ServiceNow HRSD, Financial Service, CEM, WSD, and LSD solutions.
• Configure and integrate ServiceNow Employee Center Pro and Virtual Agent for HRSD.
• Lead implementations for Financial Services modules such as Disputes, Wires, and Workplace Reservations.
• Work on Critical Events Management (CEM) and Visitor Management systems.
• Conduct integration testing to align with best practices and standards.
• Utilize ServiceNow Test Management tools and explore automated testing solutions (e.g., Automate Pro).
• Maintain knowledge of industry trends and emerging technologies, particularly as they apply to ServiceNow and Huntington’s business objectives.
• Identify training needs and mentor junior team members as required.
• Lead projects and collaborate with cross-functional teams to ensure successful delivery.
Required Qualifications:
• 5-8 years of relevant experience in ServiceNow development and implementation.
• Hands-on experience with ServiceNow HR Lifecycle Events, HR Case Management, and Employee Relations.
• Expertise in ServiceNow Virtual Agent implementation.
• Experience with Legal Services Delivery and Employee Center Pro.
• Proven implementation experience for Financial Services solutions, including Disputes, Wires, and Workplace Reservations.
• Familiarity with Critical Events Management and Visitor Management.
• Strong integration and testing experience following best practice standards.
• Knowledge of ServiceNow Test Management (recommended).
• Experience with Automated Testing (Automate Pro) (preferred).
• Development experience in .NET, Java, Mainframe, and ServiceNow.
Preferred Skills:
• Ability to work independently as well as in a team-oriented environment.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication and documentation skills.
• Project leadership experience is a plus.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.