Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Position: Lead
Experience: 7 +Years
Category: Software Development/ Engineering
Main location: Base Location - Bangalore & Onsite
Employment Type: Full Time
ServiceNow Development Lead - Onsite
Software Engineering is responsible for the delivery of software, which may include new development, configuration, maintenance and installation of third-party packages, and software integration efforts. It may include tasks from every part of the software development lifecycle, including software and website design, development, programming, and software deployment (both the installation and decommissioning of software).
Job Description
• The ServiceNow Development (ITSM) role is within a growing Agile DevOps team for ServiceNow and requires someone who strongly advocates 'right' ServiceNow architecture solution.
• This development lead role requires the individual to be experienced ServiceNow ITSM implementation expert and have thorough development solution knowledge within Incident, Problem, Change, Release, SLA Mgmt., Service Request, Catalog Management., CMDB/CSDM, Asset Management, Reporting/Performance Analytics)
• The role requires strong software engineering skill within and deep knowledge of ServiceNow advanced scripting techniques (Client Script, Business Rules, UI Policies, ACL, Platform, Portal, Upgrades/Cloning)
• The role also requires the individual to have thorough knowledge of designing and building technical Integrations (Integration Hub, Rest API, SOAP) in addition to release pipeline (CI/CD pipeline)
• The candidate has to be champion within IT Service Management processes (ITIL 4)
• Certified System Administration (CSA) certification is good to have
• Certified Implementation Specialist (CIS ITSM) is certainly good to complement
• Good for the individual to have expose to other ServiceNow applications such as ITOM, ITSM, SecOps, GRC, Scoped App, HRSD.
• Experience working through ITSM demand management and jointly working with Product Owners/ Delegate PO is essential
• This role also requires the individual to have excellent team management skills and cross-functional coordination across developers, testers, and operations engineer.
Roles & Responsibilities
• Assess & screen new ServiceNow demands or solutions from ITSM area in discussion with the CPO (Chief Product Officer) or Product Owner/Delegate PO
• Lead a team of ServiceNow developers to architecturally design , build , deploy ServiceNow new solution within ITSM space
• Lead a team of Operations engineer to assist and provide trouble-shooting help with ServiceNow issues within ITSM applications
• Lead a team of ServiceNow Testers to exercise manual/ATF testing for new solution or defects
• Work closely with the RTE (Release Train Engineer)/Scrum Master to drive release agility
• Participate in Daily scrum calls and other Sprint planning exercise
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.