Description Robert Half is seeking a ServiceNow IT Support Specialist This is a contract to hire opportunity, Hybrid and Remote work schedule available depending on experience. This position will provide technical leadership in the implementation and support of key enterprise services for the IT department. The immediate focus of this position is to assist the ServiceNow implementation effort. In addition to the system implementation, this effort will also include the development of a post-implementation service model which this position will play a key role in supporting. Once the implementation is complete, this position’s focus is expected to shift to developing and supporting the implemented product. As the ideal candidate for this position, you will play a pivotal role in transforming the IT service management landscape with the implementation of ServiceNow. Specifically, you will work together with a dynamic team of technical professionals, functional experts, and collaborate closely with the Product Lead, stakeholders and the vendor to ensure successful deployment, integration, and on-going support of ServiceNow, tailored to meet the department's needs. Your expertise in service development, implementation, architecture, configuration, and customization will drive innovation and efficiency within the organization using ServiceNow and other services that you will support. Other duties as needed Requirements Interviews are currently being conducted, for immediate consideration please apply The successful candidate will have: Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications: •5+ years of experience in IT service management, with a focus on implementing, configuring, and customizing ServiceNow solutions. •Proven track record of leading successful ServiceNow implementations from inception to completion, preferably within a large-scale organization or educational institution. •ServiceNow configuration and/or development •Experience with ITIL framework and IT service management processes (e.g., Incident Management, Change Management, Problem Management). ITIL Certification is a plus •ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified System Administrator (CSA), or Certified Application Developer (CAD) are highly desirable. •CMDB (configuration management database) + •Strong understanding of application architecture, configuration, scripting (JavaScript), and integrations (Boomi, REST, SOAP, MID Server). •Knowledge and experience with application development (HTML, CSS, JavaScript, PHP) and database design (SQL Server, Oracle SQL). •Experience with DevSecOps including its principles, code versioning, continuous integration, and continuous deployment/delivery. •Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and translate business requirements into technical solutions. •Demonstrated leadership abilities, including team management, project planning, and resource allocation. Servicenow configuration or development specialist Background required prior to employment Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .