ServiceNow ITIL Architect (Jobs in BLYTHEWOOD, SC) Requirement id 151610 Job title Architect Job location in Blythewood, SC Skills required ServiceNow, ITIL, Configuration Management Database (CMDB), Open Date 03-Feb-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Email Recruiter:coolsoft Job Description Architect: ServiceNow, ITIL, Configuration Management Database (CMDB), No of Submissions : 2 Start date : 01 Mar 2025 Submission deadline : 2/10/2025 Client Info : Department of Motor Vehicles Note: Q) INTERVIEW PROCESS (who will conduct i/v, phone, or in-person, how many rounds of i/vs)? A) Phone or in-person. Final interview will be in person. Interviewers will be: Director of IT Operation and Configuration Manager Q) SCHEDULE INTERVIEW: How soon can you schedule an interview (date / times)? A) ASAP after posting closes and resumes are received and reviewed Description : Please note the selected candidate needs to be flexible with their schedule and able to report to the office for trainings, etc. Training could be onsite for 2-3 weeks and then remote for a week and then back onsite, etc. Please do not submit candidates who cannot meet this type of schedule. SCOPE OF THE PROJECT: Working with an implementation vendor and under limited supervision the contractor will design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM, ITAM, and SPM stakeholders in the Department of Motor Vehicles. The contractor will research third party/cloud solutions to ensure successful integration of the technology and providing knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The contractor plays a critical role in mentoring/teaching Software Engineers and Associate Software Engineers to ensure we are growing future talent. DAILY DUTIES / RESPONSIBILITIES: - Create, maintain, and enhance forms, workflows, cloud integration and third-party integrations to the ServiceNow platform. Including automation and/or additional self-service features and functions. - Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance. - Utilize ServiceNow toolset to enhance workflow for process automation. - Support the overall incident, problem, change management, asset management, project management, and security processes as needed. - Onboard additional departments and expansion of IT Self-Service Portal functionality. - Monitor the overall platform health to proactively identify possible areas of concern, establish and perform regular maintenance tasks. - Work with end users to investigate, troubleshoot, and resolve issues. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): -Strong knowledge and experience (2+ years) managing/developing/administering a large scale ServiceNow environment -ITSM and ITIL concepts and Framework - CMDB -ITAM -SPM -Must be able to work both independently and in a team environment PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): -Ability to communicate and gather technical requirements from customers. -Ability to maintain positive working relationships with staff, users, management, vendors, and other officials REQUIRED EDUCATION: A bachelors degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), or an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL. REQUIRED CERTIFICATIONS: ServiceNow Certified System Administrator, Certified Implementation Specialist, or related certifications Call502-379-4456 Ext 100for more details. Please provide Requirement id: 151610 while calling.