Position:ServiceNow ITOM Engineer

Job Description:

JD for ServiceNow ITOM Admin

We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here’s a summary of the key responsibilities and qualifications for this role:

Responsibilities:

ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions.Consulting Services: Install, configure, and integrate ServiceNow ITOM products.Data Solutions: Design solutions for data import/export between ServiceNow and other systems.Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans.User Support: Resolve escalated issues/defects within ServiceNow.Documentation: Prepare technical documentation as required.Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework.

Required Technical and Professional Expertise:

Experience: 3+ years with ServiceNow ITOM products.Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping.Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management.Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer.Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions.Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies.

Preferred Qualifications:

Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping.

Personal Attributes:

Collaborative: Enjoys working in agile, creative environments.Ambitious: Works independently towards goals with a creative approach.Intuitive: Manages change effectively with strong time management skills.Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.

Location:IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type:Full time

Job Category:Information Technology