ServiceNow Lead Business AnalystTechnology

This position is a mid-management role within the Asda Technology Division, supporting the ServiceNow Platform which forms part of the Business Engagement & Delivery function. You will be primarily responsible for defining and implementing business analysis ways of working, as well as working closely with colleagues and stakeholders, to support ServiceNow projects and BAU activities throughout the full project lifecycle. You will work with the business and the ServiceNow platform team, ensuring requirements are well understood, captured, developed, tested and deployed in accordance with project requirements and constraints.

ResponsibilitiesLead the business analysis activities throughout the entire programme/project lifecycle and all BAU activities.Support the standardisation of business analysis ways of working and key performance indicators. Work closely with the business engagement and delivery colleagues, as well as key stakeholders.Support a culture of continuous learning and improvement.Business analysis and delivery;Support projects from ideation and discovery phases through to high-level scoping, development and testing.Gather business, integration and data requirements in collaboration with Product Owners, the business and technology teams.Map as-is and to-be processes, advising optimised target processes which follow industry best practices and leveraging the ServiceNow Platform’s workflow digitisation capabilities.Design functional solutions which solve business problems and improve the overall employee and customer experience.Showcase ServiceNow products and services to the business and technology stakeholders.Document functional specifications and user story acceptance criteria as per business requirements.Monitor project development as a functional SME, ensuring requirements are delivered to specification and in accordance with project requirements and constraints.Support quality assurance and user acceptance testing. Acting as a ServiceNow SME and functional expert. Work closely with Product Owners, QA testers, Developers and Delivery Manager.About YouKnowledgeDeep knowledge of ServiceNow implementations, business analysis and/or solution consultancy. Comprehensive understanding of the ServiceNow Platform capabilities and solution offerings.Customer-centric frameworks and approaches e.g., Agile, Design Thinking.Communicating and InfluencingHas the ability to build and maintain an extensive network of peers and contacts (ServiceNow team, SD&T, Service Ops, Business stakeholders).When necessary, has the confidence to challenge, helping to solve difficult situations whilst maintaining solid internal and external connections.Influencing and NegotiatingAcross all levels in the business and with third party suppliers.At the highest levels across the business and with third party suppliers.Freedom to Think and ActThis role requires a degree of autonomous thinking as the successful candidate will be responsible for setting and delivering strategy using their experience.Desirable skills/qualifications

You should have at least 5 years’ ServiceNow Business Analysis or Solution/Technical Consultancy experience. Exposure to large and complex environments. Stakeholder management and effective communication with technical and non-technical teams.

Desirable Certifications: BCS Foundation Certificate in Business Analysis, Agile Methodologies (Certified Scrum Master), ITIL, ServiceNow Certifications (CSA – ServiceNow Administrator, CIS - ServiceNow Implementation ITSM/HRSD/CSM/ITOM).

Work Where it Works

Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.

You will also get an excellent benefits package including; -

Discretionary company bonus £5,700 company car or car allowance Company pension up to 7% matched 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Find your everything Apply here