The Senior Engineer works with our Application Owner and Product Administrator to design and deliver solutions in ServiceNow that meet our business needs. The ideal candidate will have extensive experience in ServiceNow and its associated modules, understanding how various components can be utilized to achieve a desired result. They will also maintain and/or create additional documentation for the processes they implement to ensure that others can correctly interpret it. The role will also involve extensive communication not only with enterprise applications leadership and business analysts, but also with key business stakeholders and internal development resources.
The right candidate will be an energetic self-starter. The individual will be comfortable in all stages of the software development lifecycle and will be able to properly balance detailed communication with key stakeholders, performing hands-on development, and envisioning solutions to be implemented.
Responsibilities Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies.Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational workflowsContinuous Improvement: Review existing functionality and/or processes and identify areas the improve scalability and performanceIntegrations: Support integrations with other technologies by working with developers for other products as well as the Integration Data Management teamDocumentation: Develop technical design documentation outlining solution architecture, workflows, data models, integrations, and user interfaces. Qualifications Bachelor’s degree in computer science, Data Analytics or equivalent experience.Minimum Experience Requirements:
14+ Hands-on experience with ServiceNow development. This includes CSM, ITSM, HR Service Delivery, ITAM, ITOM, SecOps modules within ServiceNow8+ years of overall experience in Development and able to Manage/Lead minimum of 5-10 team membersExtensive experience designing and developing playbooks within CSM using the CSM Agent WorkspaceExperience with Flow Manager, Scheduled Script Executions (Scheduled Jobs), notifications, building applications, custom widgetsSolid proficiency in JavaScript, HTML, CSS, and REST APIs within the context of ServiceNow development and experience working with IntegrationHubExperience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, SFDC, ADP, UKG, HubSpot is a plusHigh level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.A capacity for working with minimal supervision in complex projects with considerable responsibility.ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) strongly preferred.Extensive experience designing and developing playbooks within CSM using the CSM Agent WorkspaceThorough knowledge of SDLC.About the Company:
Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spend, minimize risks and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients.
We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.
Consilio’s True North Values
ExcellenceWe strive to make every client our advocatePassion
We DO because we CARECollaboration
We win together through teamwork and communicationAgility
We flex, adapt and embrace changePeople
We value, respect and invest in our teammatesVision
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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