Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Architect should have an overall understanding of the ServiceNow platform modules risks and integration possibilities The Architect is responsible for mentoring the team in solution design development and support of the platform The Architect will also collaborate with business stakeholders throughout the organization to assess and determine how the platform can be levered to increase efficiencies transform business processes and drive technology enablementPosition ResponsibilitiesKey Areas of Responsibility Mentorship a Mentor the ServiceNow Platform team comprised of developers administrators and analystsb Provide technical guidance and mentorship to development teams ensuring industry best practices ServiceNow Platforma Understands how to convert existing workflows into the ServiceNow standardsb Design end to end solutions on the ServiceNow platform maximizing out of the box featuresc Provides guidance to ensure that all updates enhancements changes and projects are completed with minimal bugs and defectsd Manage integrations with external systems via APIs REST SOAP and other methodse Manage multiple initiatives and workstreams simultaneouslyf Createupdate detailed documentation of all products including but not limited to design documentation technical operations support documentation and release notesg Develop UI changes within the platformh Relevant modules include but not limited to ITSM incident change problem service request CMDB Discovery Service Mapping HAM SPM HRSD Onboarding Employee Service Center Knowledge Management Virtual Agent HR AgentSOW Workspace Reportsdashboards and AI search Maintains governance in accordance with product and service ownersa Ensure all work adheres to standard work policies and best practices for development and platform maintenanceb Maintains compliance with system policies regarding sensitive dataWorking RelationshipsJob Title of Individuals Reports To ITS ServiceNow Platform Director In Direct ReportsNature of Supervision Mentoring on the ServiceNow platform to the ServiceNow Platform AnalystsDevelopersInternal HHC Staff IT Technical Application and Security Teams External VendorsWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Architect should have an overall understanding of the ServiceNow platform modules risks and integration possibilities The Architect is responsible for mentoring the team in solution design development and support of the platform The Architect will also collaborate with business stakeholders throughout the organization to assess and determine how the platform can be levered to increase efficiencies transform business processes and drive technology enablementPosition ResponsibilitiesKey Areas of Responsibility Mentorship a Mentor the ServiceNow Platform team comprised of developers administrators and analystsb Provide technical guidance and mentorship to development teams ensuring industry best practices ServiceNow Platforma Understands how to convert existing workflows into the ServiceNow standardsb Design end to end solutions on the ServiceNow platform maximizing out of the box featuresc Provides guidance to ensure that all updates enhancements changes and projects are completed with minimal bugs and defectsd Manage integrations with external systems via APIs REST SOAP and other methodse Manage multiple initiatives and workstreams simultaneouslyf Createupdate detailed documentation of all products including but not limited to design documentation technical operations support documentation and release notesg Develop UI changes within the platformh Relevant modules include but not limited to ITSM incident change problem service request CMDB Discovery Service Mapping HAM SPM HRSD Onboarding Employee Service Center Knowledge Management Virtual Agent HR AgentSOW Workspace Reportsdashboards and AI search Maintains governance in accordance with product and service ownersa Ensure all work adheres to standard work policies and best practices for development and platform maintenanceb Maintains compliance with system policies regarding sensitive dataWorking RelationshipsJob Title of Individuals Reports To ITS ServiceNow Platform Director In Direct ReportsNature of Supervision Mentoring on the ServiceNow platform to the ServiceNow Platform AnalystsDevelopersInternal HHC Staff IT Technical Application and Security Teams External VendorsEducationmiddot Bachelorrsquos degree in Information Systems HealthCare Management Business Administration or related field Extensive experience may substitute for educationExperiencemiddot Minimum Five yearsrsquo progressive experience on the ServiceNow Platformmiddot Preferred Five or more yearsrsquo progressive experience on the ServiceNow PlatformLicensure Certification Registrationmiddot Minimum ITIL CSA At least one CISmiddot Preferred ITIL CSA CAD CIS ITSM CIS HRKnowledge Skills and Ability Requirementsmiddot ITL and SDLCmiddot CMDB data modelsmiddot CDSM middot HTML CSS and JavaScriptmiddot APIs such as REST SOAPmiddot Business Rules Client Scripts UI Policies UI Actions Flow Designermiddot Ability to read and understand oral and written instructions and effectively communicate informationmiddot Strong analytical and problem solving ability We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Bachelorrsquos degree in Information Systems HealthCare Management Business Administration or related field Extensive experience may substitute for educationExperiencemiddot Minimum Five yearsrsquo progressive experience on the ServiceNow Platformmiddot Preferred Five or more yearsrsquo progressive experience on the ServiceNow PlatformLicensure Certification Registrationmiddot Minimum ITIL CSA At least one CISmiddot Preferred ITIL CSA CAD CIS ITSM CIS HRKnowledge Skills and Ability Requirementsmiddot ITL and SDLCmiddot CMDB data modelsmiddot CDSM middot HTML CSS and JavaScriptmiddot APIs such as REST SOAPmiddot Business Rules Client Scripts UI Policies UI Actions Flow Designermiddot Ability to read and understand oral and written instructions and effectively communicate informationmiddot Strong analytical and problem solving ability We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment