As a ServiceNow Principal Technical Architect, you will play a pivotal role in designing and implementing solutions on the ServiceNow platform for Anywhere Real Estate. Your expertise will be crucial in shaping large-scale enterprise applications using best practices. You will collaborate with stakeholders, project managers, business analysts, and other architects to gather requirements and translate them into robust technical solutions. As a ServiceNow Technical Architect, your expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, and ITOM will be essential as you collaborate with cross-functional teams to deliver exceptional solutions.

The exciting things you will do:

Solution Design:

o Architect and develop technical roadmaps to foster growth and innovation in line with strategic business objectives. This includes your 8-10 years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience Center, Now Mobile, App Engine Studio, ITOM, and LLMs within ServiceNow.

o Lead and engage in critical engineering processes, including solution design and code reviews, to ensure excellence in technical delivery.

Technical Leadership:

o Knowledge of ServiceNow code standards, and sustainability practices

o Help direct and oversee the development engineering functions within the team, providing a clear technical vision and guidance.

o Contribute code as an active member of the team and establish oneself as the authoritative expert for the entire code lifecycle.

o Proactively anticipate technical and data issues, ensuring technical debt is managed and reduced effectively.

· Requirements Gathering:

o Partner with stakeholders to elicit, analyze, and convert requirements into well-defined technical specifications and actionable designs.

Implementation:

o Assume diverse roles ranging from prototyping and technical support during proposal stages to overseeing full-scale implementation projects.

o Drive rapid value creation by identifying the most efficient paths for iterative delivery and continuous improvement opportunities.

o Monitor and optimize development efficiency, operational effectiveness, code quality, and overall value delivery, making strategic adjustments, as necessary.

o Collaborates on the design and implementation of a platform operating model that improves the likelihood of successful go-lives and end-user adoption.

Governance:

o Engage in governance activities to enforce best practices and standards across development processes.

o Leads technical governance processes and participates in the ServiceNow Steering Committee.

Team Management:

o Lead and mentor technical teams, fostering a collaborative environment that encourages knowledge sharing and professional growth.

o Communicate essential information to facilitate effective planning and execution of development engineering tasks in agile sprints.

o Help oversee the training and development of engineers, coordinating with immediate manager to align efforts.

o Implement strategies to ensure knowledge retention within the team through comprehensive documentation, commentary, and equitable work distribution.

· Collaboration:

o Ensure cohesive alignment with enterprise-wide architecture, agile methodologies, security protocols, product development, legal/compliance considerations, engineering quality assurance, and other relevant groups.

o Promote a culture of transparency and collaboration, facilitating cross-functional knowledge sharing and problem-solving.

· Operations:

o Resolve technical issues, validate assumptions, and verify approaches to maintain operational continuity.

Key Competencies

· Collaboration: Effectively communicates to a wide variety of audiences at all organizational levels, including the C-Suite.

· Results-Driven: Achieves clear, positive outcomes that constantly drive towards measurable business outcomes.

· Strategic Thinking: Assists in shaping strategy through the design and evolution of solutions, building trust through successful recommendations.

· Knowledgeability: Leverages extensive platform experience to assist customers in developing solutions, minimizing technical debt.

· Technical Evaluation: Provides technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.

· Analytical Skills: Analyzes and translates business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.

Qualifications

· Certification: ServiceNow Certified Technical Architect (CTA) certification is preferred.

· Experience: 8-10 years Industry experience as a ServiceNow developer or architect with a Strong understanding of ServiceNow platform capabilities and customization options.

· Technical Proficiency: Proficiency in end-to-end software development life cycle and successful delivery of technical solutions.

· Visionary Thinking: A forward-thinking mindset to drive innovation and improve user experiences.

· Communication: Excellent communication and presentation skills to collaborate effectively with cross-functional teams.

· Leadership: Prior experience in leading solution reviews and leading technical governance boards.

If you are passionate about shaping the future of ServiceNow products and thrive in a dynamic environment, we would love to hear from you!