At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position is in support of the ServiceNow Catalog Operations Team.

You will work closely with the Catalog Product, Architecture, and Development Teams to enhance the Catalog experience by providing production support, requirement gathering, release testing and management.

Responsibilities include: Performing comprehensive testing, non-code configuration updates to catalog items, covering all Staging and Production releases, identifying automation opportunities and streamlining process for our owners and users, production incident support, creating and upkeep design requirement documents, creating and upkeep ServiceNow knowledge Articles, provide general user support including shared mail, Viva Engage, monitor the overall health of the ServiceNow Catalog and its items.

Basic Qualifications:

Bachelor's degree, or equivalent work experienceFive to seven years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience:

Thorough knowledge of applicable bank and department policies, procedures, products and support systemsProven commitment to high quality customer serviceAbility to work well with external and internal customersGood time management skills to maximize production and execution of tasks in a fast-paced environmentAbility to identify, analyze and resolve exceptions through data interpretationProficient computer navigation skills using a variety of software packages including Microsoft Office applicationsEffective verbal and written communication skills

Additional Skills:

ServiceNow: Experience preferred

Process Improvement: Ability to visualize (i.e. process mappings) and re-design processes for efficiency and effectiveness 

Technical: Experience with Microsoft Business Applications (e.g., Excel, PowerPoint, Word, Visio, etc.)

Communication Skills: Excellent written and verbal communication skills capable of engaging stakeholders

Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency

Innovative: A proactive, detail-oriented mindset with a passion for driving positive change.

Time Management: Strong organizational skills to manage multiple tasks, meet deadlines, and prioritize work effectively

Collaboration: Ability to establish deep working relationships across diverse cross-functional teams

Problem Solver: Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00 - $136,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.