Why SoftwareOne? For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and chip in to these values outstanding to the culture and business needs of each location. SoftwareOne is in the middle of thrilling transformation process becoming one of the fastest-growing global platform, solution, and technology service providers. Combining this with our legacy of being a trusted partner to >65,000 customers globally, means that our growth is only just beginning! The role The ServiceNow Architect is a key member of our ServiceNow Pre-Sales and delivery team and owns the overall design of the platform and mapping client business requirements to systems/technical requirements. You will own the overall architecture, design, implementation, and integrity of ServiceNow within the client environment Responsible for demoing ServiceNow features and functionality to clients Offer mentorship, leadership, and project oversight in regards to ServiceNow technology workflows Responsible for internal artifacts and work to ensure they meet solution requirements Work directly with the client’s product owners, scrum masters/project leaders, and solution architects, which includes presenting the design and development work to the broader project team. Work closely with the development teams, participate and lead design and architecture reviews If vital building integrations using infrastructure platform APIs via SOAP and/or REST APIs Consent to technical specifications and documents, architecture diagrams, system documentation and manuals Sign off on update set promotion to production Participate in pre-sales activities related to the technology workflows (ITSM/ITOM/ITAM), including project sizing and prioritisation What we need to see from you ServiceNow Development and Consulting: - Extensive experience in a consulting role, ideally from a lead developer / technical architect background -Authority understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping Experience with: - Normalization Data Services configuration - ITOM Discovery for on-premise and cloud environments - Configuration Management Lifecycle - Common Services Data Model - Service Mapping, Event Management, and Certificate Management - 3rd Party credential stores, network access, and firewalls - Proficiency in JavaScript, SQL -Additional product line(s) on the ServiceNow platform (one or more of ITSM, SPM (formerly ITBM), and/or ITAM) -A positive promotor of workplace environment and a ""can do"" demeanour -Eagerness to learn and grow -Good communication, explanation and presentation skills -Desire to travel (up to 15%) and be able in changing office environments -SAM Tool certification would be a plus -Proficient in English. German is a plus. Nice to have: -Knowledge of ServiceNow CMDB -Insight into Identification and Reconciliation Engine and impacts to the CMDB -Understanding of the ServiceNow workflow capabilities (Flow Designer) -Understanding of platform security and integration standard methodologies Certificates: Must have: ServiceNow Certified System Administrator Optional: CIS Discovery, CIS SAM, CIS HAM, CIS ITSM What we can offer: Lived things we value for an appreciative and encouraging working atmosphere! A global working environment with a shown focus on diversity and inclusion that allows you to work with people of different cultures from all over the world An excellent work-life balance, including flexible working times and remote working options An outstanding SoftwareOne working culture where we celebrate our success includes company parties, events, and social events! Corporate benefits, such as employee share purchase program as per local country policies and guidelines Further training support, global learning platform Job Function Software & Cloud Services Accommodations At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.