Job Summary

Job Description

 WHAT IS THE OPPORTUNITY?

The ServiceNow Solutions Architect is a key member of the ServiceNow Platform team. In this role you work as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the customer. You will coordinate, develop, lead, communicate and execute activities to ensure objectives are accomplished accordingly and on time. You also will be responsible for the ServiceNow solution design of mapping business to systems/technical requirements.

WHAT WILL YOU DO?

Develops architecture and solution designs to support stakeholder objectives including alignment with ServiceNow implementation best practicesAssesses effort and complexity of ServiceNow Enhancements via Demands or Projects.Provide technical evaluation of ServiceNow Enhancements against ServiceNow platformCollaborate with business partners, architects, and other groups to identify complex technical and functional needs of systemsMentor ServiceNow developers on ServiceNow architecture and coding best practicesCreate and recommend changes in development standards including design and coding standardsLook for opportunities to simplify code and existing or new architectures Provide technical guidance in platform development and platform-wide solutions

WHAT DO YOU NEED TO SUCCEED?

 Must have:

Minimum 7 years’ experience working in the ServiceNow platformMinimum 5 years’ experience as a ServiceNow Solution ArchitectMinimum 2 years Solution experience in ITSM, ITOM, ITBM and IntegrationsKnowledge of JavaScript, HTML, AngularJS, HTML, AJAX, CSS, JSONExcellent knowledge of CSDM 4.0 and ServiceNow CMDB structure

Nice-to-have: 

Exposure to GRC, IRM, Sec Ops, HR, APM and BCM productsStrategic thinker with excellent interpersonal skills to work across functions and businessesDeadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging work

#RC23

#LI-Hybrid

#LI-POST

Job Skills

Critical Thinking, Critical Thinking, Enterprise IT Architecture, Multi-Level Communication, Platform Development, ServiceNow Agile Development, ServiceNow Application Portfolio Management, ServiceNow Change Management, ServiceNow Demand Management, ServiceNow Discovery, ServiceNow Governance, Risk, and Compliance (GRC), ServiceNow Human Resource Service Management (HR), ServiceNow Incident Management, ServiceNow IT Business Management, ServiceNow IT Operations Management, ServiceNow IT Service Management, ServiceNow JavaScript APIs, ServiceNow Orchestration, ServiceNow Performance Analytics, ServiceNow Platform, ServiceNow Platform Architecture, ServiceNow Problem Management, ServiceNow Service Catalog, ServiceNow Service Level Agreement, ServiceNow Service Level Management {+ 2 more}

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-20

Application Deadline:

2025-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.