Job Summary 

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles. 

Core Responsibilities 

Strategic Leadership 

Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives  Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub  Lead architectural decisions for complex, multi-workstream ServiceNow implementations  Establish centre of excellence frameworks and governance models for sustainable platform growth 

Solution Design & Implementation 

Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance  Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent  Develop integration architectures using Integration Hub, Flow Designer, and API frameworks  Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence  Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub 

Technical Leadership 

Guide implementation teams on architectural patterns, coding standards, and best practices  Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)  Architect cross-platform solutions integrating ServiceNow with enterprise systems  Establish technical governance frameworks and platform standards  Lead technical discovery workshops and architecture review sessions 

Innovation & Continuous Improvement 

Research and evaluate new ServiceNow features and capabilities  Drive adoption of modern development practices including DevOps and Agile  Mentor team members on ServiceNow best practices and emerging technologies  Conduct regular architecture assessments and optimization reviews 

Required Qualifications 

Experience 

14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture  Proven track record leading at least 2 large-scale ServiceNow implementations  Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:  Environmental, Social and Governance (GRC)  Strategic Portfolio Management (SPM)   Public Sector Digital Services (PSDS)  

Technical Expertise 

Deep understanding of ServiceNow platform architecture and capabilities  Expert knowledge of:  Now Platform App Engine  Integration Hub and Flow Designer  Service Graph CMDB  Now Intelligence & AI capabilities  Performance Analytics  Next Experience UI Framework  Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services  Experience with modern integration patterns and technologies 

Certifications 

ServiceNow Certified Technical Architect (CTA)  ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC  ServiceNow Certified System Administrator (CSA)  Additional certifications in relevant ServiceNow products preferred 

Education 

Bachelor's degree in Computer Science, Information Technology, or related field  Master's degree preferred 

Key Competencies 

Strategic thinking and business acumen  Strong communication and stakeholder management  Problem-solving and analytical skills  Team leadership and mentoring  Innovation mindset  Change management expertise 

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