ServiceNow Support Agent (2nd level) (m/f/d)

Location: Poland

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as ServiceNow Support Agent!

Responsibilities:

Incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions. First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).Communication with user’s communityIncident resolution (capable to explain complex solution of the incident in a user-friendly manner). Transfer of the incident to the next escalation-level, incl. involvement of DevOps Developer team OR interface providers (SAP Support) when required. Creation of Backend and End-User Self-help Knowledge Articles for raised incidents to ensure better support on re-occurring incidents.Creating and running basic scripts to resolve Incidents.

Skills:

Fluent English skills, both written and verbal Excellent communication skills in multi-provider environment Previous work experience in ServiceNow ITSM environment (2+ years)    Management soft skills to take lead on High priority incidents when it occurs   Strong Analytical skills for troubleshooting Scripting experience is at an advantage Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management) This position requires work during some weekends. Will be clarified during interview.ServiceNow Fundamentals  ServiceNow Certified System Administrator (CSA)  - preferred ITIL Foundation (V3/V4) – preferred

We offer:

Exciting work in international corporationAttractive carrier path in area of ServiceNow (possible development/consultant roles)We provide necessary tools.Remote or hybrid work

If you are interested use the “Apply” button.

Our culture:

Siemens Healthineers is a Great Place To Work®!

In the survey during certification process 91% of employees said that Siemens Healthineers in Poland is a great place to work. This is confirmed by the survey results, which highlight an organizational culture based on integrity, care for the community and committed leadership.

At Siemens Healthineers, we take into account different perspectives, are open to dialogue and challenge conventions. Change is an integral part of our work. We strive to be a leader of change in our industry, not just to respond to them. We invite you to take on new challenges with us, test your ideas and celebrate successes.

We highly value diversity, inclusion and equal opportunities, so we warmly invite everyone, regardless of their gender identity, to apply for this position. We also encourage people with disabilities to apply.

Do you want to know more? Contact us.

At https://www.siemens-healthineers.com/pl/ you will find additional information about our areas of ​​activities.

We care about data privacy and take it seriously in accordance with the GDPR and other regulations related to personal data protection. For this reason, please do not send us your CV or other application documents by e-mail. Instead, please create your profile on our Career Portal https://jobs.siemens-healthineers.com/careers, which allows you to submit your documents, apply for open positions and to obtain information about our vacancies and career development at Siemens.