What success looks like in this role:

Roles and Responsibilities

Provide end user and application support on ServiceNow applicationTroubleshoot end user issuesEvaluate issues, troubleshoot and resolvePerform incident/change/release management activitiesUnderstand ServiceNow Error messages and error/installation logsProvide technical leadership in resolving complex issues for ServiceNow and related integrationsCoordinate with deep support team members to get the status of issues that have been transferredInteracting with various SME’s (Subject Matter Experts) to gather and harvest related content and deliverablesInvolving in application support during outage/degrade or any enhancements.Strong understanding on Design, build, workflow and customize ServiceNow modulesEstimate efforts for ServiceNow projects based on provided requirementsEvaluate and perform feasibility studies for new solutionsProvide technical leadership for projectsInterface with Architects to provide technical feedback and translate high level designs to detailed solutions

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You will be successful in this role if you have:

Skills:

Minimum 5-8 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applicationsUnderstanding the ServiceNow platform and all core functionalities is essentialExperienced in supporting single and domain separated ServiceNow instancesStrong hands on technical knowledge of all ServiceNow modulesHands on knowledge and experience of JavaScript, XML and XSL stylesheets, web servicesServiceNow Certifications and ITIL certification is preferredFunctional knowledge and implementation experience of IT Service Management (ITSM) frameworksPersonal commitment to quality and customer serviceGood technical documentation skillsShould be creative problem solvers who can collaborate well and be flexibleGood verbal and written communication skills, problem solving skillsStrong interpersonal and presentation skills

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.