Let’s be #BrilliantTogether
OVERVIEW
We are presently seeking a ServiceNow systems admin/analyst to enhance, maintain and support our enterprise workflow tools including ServiceNow, Okta and Atlassian applications. The position is a highly visible role and a key member of the ISS Information Technology team as these applications are mission critical to the organization to support ISS’s products and services. As this role is customer-facing, the candidate filling this position must be able to communicate well with co-workers and business teams. Quality is key, as well as the ability to understand customer requirements and translate them into a technical reality that is extendable and maintainable.
This position will support production activities and grow our ServiceNow platform. In this role you will be required to interact with analysts, developers and business power users to understand production issues or enhancement requests, provide recommendations, resolve issues quickly and accurately, prioritize work and build innovative solutions. This position is responsible for production support, system requirements, design, configuration, testing, and integration of corporate SaaS applications. This position is also responsible for being able to build reports, dashboards, execute database queries, and learn new tools/systems to help support and provide proper monitoring through best practices. Being able to work independently is critical in this role.
RESPONSIBILITIES
QUALIFICATIONS
Must have 5+ years professional experience in an IT organization with at least 2 years experience with ServiceNow Administration & IT Service Desk/Help Desk ManagementMust have at least a Bachelor’s degree or higherPreferably with ITILv3 or v4 certificationWorking knowledge of web services, webhooks, system architecture, user management, application security and compliance. Postman API experience is a plus.Experience with basic excel data analysis (Formulas, Pivot tables, VLOOKUP’s etc).Project management and/or business analysis experience is an advantage.Ability to learn new concepts, integrate new development languages and business processes rapidly with the enthusiasm to drive new initiatives & projects forward, and to understand data structure and translate business requirements.Experience with auditing and data integrity across various different platforms. Preferably with experience in handling API, SQL, Okta, AD, and LDAP. Able to remain calm and focused in a highly pressurized and time orientated environment.Strong critical thinking, analytic and problem solving abilities.#LI-CP11
#MIDSENIOR
#IT
What you can expect from us
Our people are the moving force behind ISS. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s empower, collaborate, and inspire one another.
Let’s be #BrilliantTogether.
About ISS
ISS empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics, and insight. We are committed to positively impacting the environment and society through our market-leading solutions and leading by example.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.