Job Title

ServiceNow System Administrator** All CVs must be submitted in English**

Summary of the role:

We are seeking an experienced ServiceNow Administrator to manage, configure, and maintain our ServiceNow platform. This role involves collaborating with cross-functional teams to implement business solutions and ensure platform performance, security, and optimization.

This role is ideal for candidates passionate about process optimization, innovation, and delivering scalable solutions aligned with organizational goals.

In this role you’ll:Manage and maintain the ServiceNow platform, including configuration, customization, and administration.Collaborate with stakeholders to gather and translate business requirements into technical solutions.Configure and support ITSM, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows.Implement and optimize SLAs, service request workflows, and self-service modules.Ensure the security of the platform by managing access controls, roles, and accounts.Lead system upgrades, patches, and performance monitoring.Set up dashboards, schedule reports, and customize analytics for better decision-making.Integrate ServiceNow with third-party applications using technologies like REST and SOAP.Maintain technical documentation, system architecture diagrams, and process workflows.Stay updated with emerging ServiceNow features and recommend improvements.Collaborate with IT security teams to maintain compliance and secure configurations.

About the Ideal Candidate:7+ years of experience as a ServiceNow administrator with expertise in large-scale implementations.Proven ability to manage and optimize the full lifecycle of ServiceNow platform operations.Detail-oriented with excellent problem-solving and troubleshooting abilities.Capable of working independently and in collaborative.Organizational skills with the ability to prioritize and meet deadlines.

Languages:

Great communication skills in English and Spanish.

Specific Knowledge:

Configuration of ServiceNow modules, including ITSM, ITOM, and ITAM.Expertise in CMDB, CI Service Mapping, ServiceNow Product Integrations, and Integration Hub.Experience with predictive intelligence, flow designers, mobile agent setups, and virtual agents.Familiarity with ITOM operations workspace, cloud insights, and ITSM site reliability operations.Proficiency in setting up ServiceNow chat, dashboards, and license management configurations.Understanding of ITIL frameworks and best practices.

What we can offer you:Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.Work hybrid at our Bogota office. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
 

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.