Purpose                        

The person with this role will serves as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications

Perform day to day support, administration and maintenance of the ServiceNow platform. Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow. Manage a team of ServiceNow System Administrators

Responsibilities                  

ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment.

LDAP/SSO related issue, integration related issues resolution Enable plugins (available or HI portal) Creation of transform maps if necessary. It may require to create this maps in order to transform the data. Modification of existing transform maps. Addition or modification of field maps. These are necessary to map the fields into TfSNow. Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow. Create/ Customization of SLAs Creating ServiceNow reports and dashboards Email properties management- Not frequent change, System properties Table archiving Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre Create Basic Service Catalog UI Promote Update set Service portal related issues Validation of ACL for troubleshooting, Workflow Troubleshooting Manage 3rd Level of support and escalations.            

Technical Skills   

Java, Java Script  and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts.

 

Role Pre-Requisites             

The Candidate should have at least 12 months of hands‑on experience with ServiceNow Administration with database concepts along with data on-boarding experience.

Understand dependency between different ServiceNow platform and cloud components Should have ServiceNow data sets , transform maps, reporting experience Exposure on Agile/SCRUM methodology  

Certifications                          

ServiceNow System Administrator

ITIL Foundation