At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe Service Design Tools & Infrastructure team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations meet and exceed customer's expectations
Job Description
ServiceNow Technical Consultant
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
Administer ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages/policies and configuration data relationships
Ability to build serviceNow reports, dashboards and homepages
Ability to develop, customize and maintain ServiceNow applications, modules and integrations within the ITSM modules including but not limited to Incident/Change/Problem/Knowledge management
Troubleshoot and resolve issues in ServiceNow applications and integrations
Preferred Qualifications:
Minimum of three years experience in ServiceNow ITSM module administration tasks
ServiceNow Certified System Administrator (CSA) certification is preferred but no required
Experience in JavaScript, HTML, CSS, Jelly and ServiceNow scripting language is preferred
Experiences of implementing ServiceNow product
Knowledge of the ITIL Framework
Excellent problem-solving and communications skills
Ability to work collaboratively in a team environment
Knowing telecomm business is a plus
#LI-DB1
Basic RequirementsMinimum of three years experience in ServiceNow ITSM and a Bachelor’s degree in a IT related field
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.