Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job DescriptionActs as an analyst in the execution of the onboardings within the Transformation Team Contributes with deep technical knowledge in the onboarding sessions with Service Offering Managers / OwnersSupports in planning and execution of Go-Lives and HypercareExchanges with Central Team to evaluate requirements in regards to platform standardization

QualificationsPrevious experience as a technical expert in a high-pace project with global footprint and in requirements gathering/managementLiaison between Transformation/Central Teams and Service OwnersDeep Service Now and ITSM knowledgePrevious experience in setting up Service Now/RolloutsData model knowledge (CSDM training on the job)Excellent communication skillsResilientJIRA nice to haveStakeholder managementService Now certifications- nice to have (ServiceNow CIS - Certified Implementation Specialist, ServiceNow CSA - Certified System Administrator or ITIL 4)Amenable to work onsite and shifting schedule

Additional Information

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