The ASG Services Advisor purpose is to focus on the customer experience and support SHI account teams and customers with the intent to build statements of work (SOW) for services opportunities.
This position will report to the ASG Services Manager in the ASG Services department.
This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.
About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. ResponsibilitiesInclude, but not limited to:
Serve on Pre-Sales Service Desk, acting as front line support for incoming service requestsQualify incoming requests based on SHI services success criteriaCoordinate discovery calls and lead conversations focused on project expectations, the customers current IT environment, and desired outcomesCreate SOWs based on SHI capabilities and customers' expectationsMaintain project documentation throughout sales cycle, including SOW revisionsSupport the transitions of signed agreements from the pre sales process to SHI service delivering teamMaintain and update a pipeline of services opportunitiesFocus on delivering a world class customer experience according to SHI standardsCoordinate and collaborate with peers to establish accountability and action plans Qualifications 3+ years working experience on a Help Desk, Managing and Deploying IT solutions or sales support and overlay role in a technology and/or sales organizationBachelor's Degree or relevant work experience requiredGeneral understanding and concepts of Cloud, Security, Networking, Datacenter, and End User Compute Required Skills Ability and desire to work within a team environment, and at times independentlyProactive and self starter mindsetCommitment to customer services and being ridiculously helpful Deep understanding of the IT services IndustryStrong sales skills and talents requiredHighly organized individual with strong written and verbal communication skillsOrganize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminologyAbility to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsAbility to identify complex problems and reviewing related information to develop and evaluate options and implement solutionsAbility to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesPreferred Qualifications /Skills/ Certifications
CompTIA A+ Cisco CCNAAZ-900MS-900Proposal Writing Certifications RequiredPreferred Certifications:
CompTIA A+ Cisco CCNAAZ-900MS-900Proposal Writing Additional Information The estimated annual pay range for this position is $55,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Options Apply for this job onlineApplyShareRefer a friend to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
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