As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

Together, we keep everyday life moving to build a better tomorrow!

 

We are seeking a dynamic and results-oriented Service Business Development Manager to drive growth in its region and expand our service offerings. This role will be responsible for identifying new business opportunities, building strong customer relationships, and driving revenue growth through the sale of our equipment service solutions. Provides guidance, training, and support to Importers on the organization's Services products, and drives Importers metrics and performance. Being an Importer Relationship Manager maintains working knowledge of Services products and programs, and ensures that Importer’s organizations comply with organizational policies and standards.

 

Main tasks and responsibilities

 

 

   Business Development:

 

Identify and pursue new business opportunities within his target region Accountable for spare part capture rate growth in the indirect sales network focusing on key accounts Support and review commercial route to market and together with Regional Business Manager adjust as necessary. Together with Importer, implement effective sales strategies to acquire new clients and expand existing accounts Conduct market research and competitive analysis to identify emerging trends and opportunities Build and maintain strong relationships with key decision-makers in target accounts Drive part, contract and other service product sales together with respective Importer network Together with Importer he/she develops and presents compelling proposals and presentations to potential clients.

    Sales Management:

 

Manage the sales pipeline, track key metrics, and forecast sales accurately Collaborate with the Regional Business Manager, Importer and Hiab Service team to ensure seamless delivery of service solutions With the Importer, she/he negotiates contracts and pricing to maximize profitability Monitor and analyze sales performance to identify areas for improvement.

    Customer Relationship Management:

 

Proactively identify and address customer needs and concerns Provides and seeks that the Importer provides excellent customer service and support throughout the sales process and beyond.

    Strategic planning:

 

Together with the Importer leads service coverage in its geographical area through optimizing service network Continuously monitoring the performance of the service delivery network and optimising it for efficiency and effectiveness Integrate and further develop our key tools and dashboards for objective management decisions and strategic planning.

   Service Operations:

 

Train, communicate and create credibility around installed base data and increase awareness in the organisation on parts sales opportunities Leverage opportunities for parts sales created through e-commerce, connectivity and other digital data leads developing and nurturing existing channels Support the development of customer value propositions for Hiab's HiPerform portfolio Aims to penetrate new key accounts or segments by leveraging existing networks or establishing new ones, supports Importer’s conferences and Importer’s training events Participate in exhibitions and conferences.

 

What you’ll need to succeed

 

Bachelor’s degree in engineering, business, marketing, economics or related field Industrial sales representative 2yrs experience in service sales or industrial goods sales in the construction machinery, load handling, truck industry or agricultural industry Excellent written and verbal communication skills in Spanish and English Strong interpersonal skills, including the ability to quickly build rapport with customers Competency in Google applications including Slides, Sheets, Docs and GMail Able to work comfortably in a fast paced and modern environment Customer Service mindset, Motivation for Sales and Closing Skills (Basic) business understanding and knowledge of KPI and customer success criteria Proficiency in managing and maintaining relationships with key clients, understanding their needs and ensuring satisfaction Ability to identify upselling opportunities, negotiate contracts, and close deals Ability to think strategically and develop long-term plans Strong networking skills Experience in managing distribution channels and optimizing channel performance Capability to develop and implement strategies for expanding business with key accounts Customer oriented person with strong analytical skills.

 

You will be part of

 

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

 

If you are excited about this opportunity, please submit your application/ CV in English, until February 11th, 2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!

 

Hiab is part of Cargotec

Hiab is a leading provider of smart and sustainable load handling solutions. We are committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, tail lifts under the ZEPRO, DEL and WALTCO brands, and HIPERFORM, a suite of smart solutions. As the industry pioneer, Hiab continues to make load handling smarter, safer and more sustainable to build a better tomorrow. www.hiab.com 

Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people. www.cargotec.com