• Coach service team on complying implement Service & Sales Regulations and Policy, as well as ISO Guidelines.

• Lead service team to achieve service sales revenue and profit target.

• Plan and manage daily service activities (such as services related administrative & operation duties, dealing with compliant including warranty issues etc).

• Ensure the satisfaction of the customers on the performed service work.

• Establish and track the maintenance contract / service agreement, Flow Assurance Verification (FAV) program, Obsolete Product Replacement program, O&M training etc.

• Support and handle service & spare part related RFQ (verifying technical requirements, preparing quotation, following up on technical & commercial clarifications, pursuing purchase order until handover to Operation Team).

• Provide onsite technical support, training of Client's products to sales team, LBPs and customers when required.

• Attend to requested supports on application know-how, service requirement and co-ordinate with factory for additional support when required.

• Develop and create service business opportunities from existing and non-existing customers through solution and application selling.

• Ensure reporting to its best accuracy (such as customer service reports, service calendar, inventory report and Sales/Service Pursuit List, Monthly Report etc).

• Participate actively in internal Weekly Meeting and support sales in customers meetings.

• Work and collaborate with Country Leader in sales & service planning in manage the service business growth and exceeding budget targets.

• Work with management to plan and implement service force objectives, service planning action plans and review all service direct reports’ appraisal.

• Undertake any other reasonable tasks and ad-hoc duties as required.