Services Manager, Consulting

We are seeking a proactive and customer-focused Manager of Consulting Services to lead a team of consultants dedicated to delivering high-quality Technical and Advisory Services. This role is pivotal in evolving consulting Services, improving operational efficiency, and delivering meaningful outcomes to increase customer satisfaction.

What you will do:

Manage a team of consultants focused on delivering exceptional Consulting Technical, Advisory, and Non-Project Services. Lead efforts to address escalations, partnering with PMO, Consulting Managers, CS and Support teams to restore customer engagement, satisfaction, and retention. Drive evolution of Consulting Services Offerings, including potentially Managed Services to meet and exceed client needs. Partner with Customer Success (CS) and Support teams to provide technical expertise, foster strong customer relationships and mitigate churn risks. Foster a culture of continuous improvement through knowledge sharing, upskilling across departments, and thought leadership by supporting the team in creating knowledge articles, enhancing the ILX digital community Knowledge base, and driving innovation. Oversee all aspects of team performance, including career development, performance, and mentoring and guidance.

Key metrics:

Customer Satisfaction Quality Team Engagement, Retention & Utilisation Resolution Effectiveness Knowledge Initiatives 

What you bring:

Proven people management and strong leadership experience, preferably within consulting or professional services.   A track record of successfully delivering high-quality consulting and managed Services.  Demonstrated ability to manage and develop high-performing consulting teams delivering quality outcomes. Strong client-facing experience with expertise in building and maintaining customer relationships.  Ability to collaborate effectively with cross-functional teams and work in a dynamic and fast-paced environment. Strong problem-solving and escalation management skills, with a focus on proactive solutions. A passion for service improvement, innovation and operational excellence. Exceptional communication and interpersonal skills.

Perks and benefits can you expect:

25 days' holiday + bank holidays - we understand the importance of down time. Floating Day - enjoy an additional day on us, for your Birthday. Study Days – unlimited paid leave to study for your own professional development. Volunteer Days – help with worthwhile causes in your community. Pension Scheme – helping you save towards your retirement home in the sun! Corporate Medical/ Dental Plan – claim back the cost of your medical treatments. Income/Life/Critical Illness Insurance – Keeping you covered if the unexpected happens. Career Development Allowance – we invest in our people and offer up to £1,500 each year to be used on professional development. Referral scheme - know the perfect person to join the team? You could bag £2,000 for putting a good word in. Wellness Spending Allowance – Claim back £700 a year to support a wide range of wellness activities, products, and services.

If you are passionate about improving consulting services and delivering innovative solutions, and you have the skills and experience to lead a team of dedicated consultants, we would love to hear from you!

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.