Job Summary: The Customer Service Representative (Service Operation 1) plays a critical role in providing exceptional service to our customers. This position is responsible for handling service requests and ensuring the timely delivery of quotations. As a customer-facing role, you will be the primary point of contact for clients and must maintain a high level of professionalism and customer satisfaction. Key Responsibilities: 1. Customer Interaction: Act as the first point of contact for customers seeking service assistance. 2. Service Request Handling: Receive service requests from customers via various communication channels, such as phone, email, or online portals. 3. Quotation Delivery: Collaborate with the relevant departments to generate accurate quotations for the requested services. It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.