Mission\:

·  Focus on implementing and optimizing tools, processes and systems that support service delivery and operations

·  Require a combination of project management skills, deep understanding of services operations and different stakeholders management

What you will do\:

1.  Process implementation and Optimisation

·  Design, identify, implement and optimize service delivery processes to improve efficiency, consistency and quality

·  Work closely with services teams to understand their needs and translate them into effective processes and workflow

·  Work with Sales and Operation Excellence to identify areas for process improvement and lead initiatives to enhance service sales and operations

2.  Tool Deployment and Integration

·  Lead and manage projects related to the deployment of new tools or processes, ensuring that timelines, budgets and quality standards are met.

·  Oversee the deployment and integration of tools and systems that support services sales quotation and delivery, including project management tools, etc

·  Ensure tools are designed and configured correctly and integrated seamlessly with existing tools, systems and processes (e.g. BFS, CPQ, etc)

·  Provide regular updates and reports on tool deployment and process optimization initiatives to measure success metrics

·  Coordinate with cross-functional teams (e.g. IT department) to ensure alignment and effective communication for successful project execution and implementation

3.  Continuous improvement

·  Facilitate regular meetings with stakeholders to review progress, discuss challenges and identify opportunity for improvements

·  Analyse data and performance metrics to identify opportunity for further improvement and enhancement

Key Success Factors

·  Close Collaboration with Regional Team, Local Sales, Operations, Marketing and Channel functions for successful process and tool deployment

·  Implement and deploy tools, processes and systems that support service delivery and operations efficiency