Company Overview:
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Our UKG Ready Team is driven by three delivery channels (Boost, Launch, and Migrations) designed to cater to clients across diverse industries and accommodate varying levels of complexity. No matter the delivery channel you’d be joining, our teams work together to deliver best in class customer service and are led by individuals who focus on breaking delivery records and developing you, to achieve your goals. The Services Project Manager (PM) is a critical focal point to UKG Ready customers. The PM is expected to manage all project aspects and resources in order to ensure timely, efficient, successful implementations in addition to mentoring of internal team members.

Duties and Responsibilities:

Maintaining adherence to UKG implementation methodology and processes Preparing assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria Implementing the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer) Assisting Practice Manager by accurately forecasting each month’s go-lives Managing the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success Working with various team members (both UKG and customer teams) to resolve product and process issues in a timely manner, using written communication to document solutions and outcomes Managing project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG Serving as an escalation point of contact for customer invoicing of delivered services, and resolution of any financial disputes while customer is in implementation Leading assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores Assisting with developing new processes and tools that improving the performance and effectiveness of the project management delivery role Assisting with other initiatives to evaluate and drive customer satisfaction Obtaining appropriate customer sign offs on each required phase, ensuring customer satisfaction and quality at each milestone Contributing to team objectives that may have impact on the area/group Informally mentoring peers based on expertise

Basic Qualifications:

3 plus years of project management work experience in a customer-facing enterprise software implementation/technical environment Experience managing high volume and highly complex customer facing software implementation projects Experience in a SaaS environment a plus leading complex/strategic clients

Preferred Qualifications:

Strong leadership skills with ability to work as part of a project team as well as mentor others Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills Ability and willingness to travel up to 25% as needed Broad knowledge of HRMS, Payroll, Time & Labor management a plus Bachelor’s Degree preferred and PMP Certification

 

Where we’re going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!     Equal Opportunity Employer:  Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.   View The EEO Know Your Rights poster and its supplement.  View the Pay Transparency Nondiscrimination Provision  UKG participates in E-Verify. View the E-Verify posters here.    Disability Accommodation:  For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.    The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers