Job Description SummaryThe Service Site Manager will manage all people, resources, logistics and reporting required to perform services and maintenance activities to ensure all aspects of the service contract are achieved. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Based on Crudine Ridge Wind Farm, Mudgee, NSW.

Job Description

Essential Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned wind farm.Ensure best possible outcomes and requirements of the O&M Agreement are achieved.Hire, mentor and manage site staff to ensure assets are maintained to the highest possible standardDevelop and maintain service budget, actively monitor and control business expensesDirect central support teams to raise purchase requests for parts, consumables and engineering support as requiredApprove purchase requests in reference to budget and warranty constraintsSchedule team meetings to ensure GE’s policies and procedures are adhered to by the teamRegularly inspect, in-person, the progress and quality of service site activitiesMaintain reports using GE’s various software management tools and databasesManage the site teams to ensure all work is performed in accordance with the organisation policies and proceduresInteract with and provide GE senior leadership regular reports and updatesAnswer questions from internal stakeholders; Leadership, Engineering, Sourcing and Project teams as requiredEnsure that the manpower, equipment and materials necessary to meet job EHS requirements are available at the facility or project site, when needed.Implement GE EHS procedures and review all site EHS findings and ensure actions are taken to correct reported deficienciesEnsure all accidents and incidents are investigated, and reports completedLiaise with the regional EHS Coordinator who will have the responsibility to ensure that the EHS Program is properly administered at the siteCommunicate responsibly with employees, HQ, communities, customers, and government agencies regarding environmental health and safety issuesWork with the Regional EHS Manager/Specialist for all management of contractors, including but not limited to ensuring that contractors are appropriately screened before appointment and that their performance is regularly reviewed

Qualifications and Requirements

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).Minimum of 3 additional years of experience in Customer Service Management. A background in management of Mechanical or Electrical projects.Experience in overall wind farm operations and maintenanceBusiness management and commercial acumen for profit and loss control, business and financial reportingDiploma in business management and proven experience in managing projects.

Desired Characteristics

Strong oral and written communication skills.Strong interpersonal and leadership skills.Ability to influence others and lead small teams.Lead initiatives of moderate scope and impact.Ability to coordinate several projects simultaneously.Effective problem identification and solution skills.Proven analytical and organizational ability.

Additional Information

Relocation Assistance Provided: Yes