540248 Services & Solutions Capability Expert (Nashville, TN or Bothell, WA)
Drive operational excellence by leading the design, build, and deployment of new Service and Solution delivery capabilities across Philips’ global operations.
Your role:
As a Services & Solutions Capability Expert, you will support Philips' global Services and Solutions Operations, leveraging your expertise to optimize processes, tools, and data for successful service delivery.Collaborate with stakeholders across the value chain to design, build, and deploy new capabilities, ensuring seamless onboarding of new services and solutions.Use lean principles and problem-solving expertise to identify inefficiencies, evaluate operational opportunities, and implement improvements across the organization.Act as a liaison between stakeholders and business partners to align changes, ensure proper documentation, and provide training to operational staff on new processes and systems.Lead the evaluation of new solutions offerings to ensure they are operationally viable and ready for market implementation.You're the right fit if:
You’ve acquired 3+ years of experience in Service Execution, Customer Service support, or Operations environments, with a proven track record of driving process improvements.Your skills include advanced knowledge of Salesforce, FinancialForce, and/or ServiceMax, with experience in SAP being highly desired. Customer project management and/or contract knowledge preferred.You have a Bachelor’s degree, coupled with strong analytical and conceptual skills to solve complex operational challenges.You possess excellent verbal and written communication skills, with the ability to build consensus and interact effectively with all organizational levels.You’re a results-oriented team player who can lead cross-functional projects and implement creative solutions to drive operational success.How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role based in either Nashville, TN or Bothell, WA
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.Discover our rich and exciting history.Learn more about our purpose.Learn more about our commitment to diversity and inclusion.Philips Transparency Details
The pay range for this position in Tennessee is $80,500 to $138,000
The pay range for this position in Washington is $90,160 to $154,560
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN or Bothell, WA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.