**Services Specialist, Consulting** Reporting to the **Consulting Services Manager** , the Consulting Services Specialist will deliver exceptional high-quality Consulting Technical and Advisory Services. This role involves solving complex challenges, drives strategic outcomes that shape the evolution of consulting services offerings. The Specialist will play a crucial role in understanding customer needs, providing expert guidance, and driving impactful outcomes that enhance customer satisfaction and retention. **What you will do:** + Lead high-quality Consulting Technical, Advisory and Non-Billable Service engagements with high complexity, and a honed focus on quality and satisfaction. + Implement tailored consulting solutions for complex challenges leveraging innovative approaches to deliver measurable outcomes. + Collaborate with customers to align consulting solutions with their strategy goals. + Work in partnership with Customer Success (CS) and Support teams to proactively resolve escalations, restore customer confidence, and drive improvements in engagement and retention. + Build and maintain strong relationships with key customer accounts, acting as trusted advisor and the primary point of contact for consulting services. + Contribute to the refinement, scaling, and enhancement of consulting services, sharing feedback and identifying opportunities for innovation and improvement. + Own personal key performance metrics, such as customer satisfaction, quality, and resolution effectiveness, ensuring positive impact across customer accounts. + Support knowledge sharing and thought leadership efforts by creating and maintaining knowledge articles, participating in upskilling initiatives, and contributing to the growth of the ILX digital community Knowledge base. **Key metrics:** + Customer Satisfaction + Quality + Resolution Effectiveness + Knowledge Initiatives **What you bring:** + Proven experience in consulting, technical and advisory, or professional services, with a track record of delivering high-quality engagements. + Strong problem-solving skills, with the ability to analyse complex, enterprise-level customer challenges and deliver innovative solutions. + A passion for customer satisfaction, demonstrated through effective relationship management and ensuring positive outcomes. + Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and teams. + A commitment to continuous improvement and innovation, with a proactive approach to identifying and implementing process enhancements. + Experience in knowledge-sharing practices to support growth. + The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes. + A consultative mindset that anticipates customer needs beyond initial requests, simplifies solutions. + A dedication to customer success, demonstrated through clear, consistent communication and post-delivery check-ins to ensure problems are fully resolved. If you are passionate about delivering impactful consulting solutions, driving customer outcomes, and contributing to the evolution of consulting services, we encourage you to apply! \#LI-Remote \#LI-NL1 **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. Fortive: For you, for us, for growth. We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.