We make what matters work!

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
 

What you’ll do:

This role leads, develops and manages the Field Service team and partners that serves our customers across Romania and cooperates with neighbouring countries. Team is well established for UPS and EL systems and intends to be also in power distribution including traditional low & medium voltage service and fastly growing technologies like Electric Vehicles charging & Energy Storages systems. Role is also substitute for the other FSE Team Leader e.g. during vacations as required. In charge of singe team operations and Service Coordination. Responsible for creating a compelling Service Value by ensuring sold services and delivered with good quality, on-time and efficiently. Establishes good connection with sales giving input from the field supporting growth, innovation and profit plan requirements, whilst applying the Eaton standard work practices as defined by EBS and driving Eaton’s Zero Safety Culture. 

 

Service Operations:
-    Reporting evaluation and development of KPI’s aligned to the country-specific plans 
-    Maintains Internal Reports as required by the internal organization
-    Manages service complaints and warranty cases
-    Coordinates the Field Service internal team and external resources: ensure efficient utilization of service resources (internal or external) in compliance to H&S regulations, Field Audits, Training and development
-    Ensures the highest level of safety standards are implemented and aligned with Eaton’s standard on Managing Environment, Safety, Security and Health, Eaton's Zero Incident Safety Culture as well as national guidelines and procedures

 

Leadership:
-    Provides operational leadership to the field service team
-    Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes.
-    Builds Organizational Capability by developing competencies as well as identifying skill gaps
Ensures development plan for his team including all necessary training program and coaching

Qualifications: B.Sc in electrical engineering or proven industry experienceProven track record in Field Service Engineering3+yrs within a leading roleKnowledge of field engineering servicesExperience in the electrical / mechanical industralExperience of beeing Manager of PeopleFluent Romanian & English (min. B2) languages, spoken and written
 Skills: UPSs, low voltage & medium voltage power distributionBasic IT systemsProficient in English both verbal and writtenAbility to lead the service team including remote team membersStrong communication and interpersonal skills Systematic & good Time ManagementWhat we offer? Benefits packagesChallenging projects in dynamic collaborative teamFlexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this roleWe make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton UniversityWe make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

 

#LI-EG1