Description As the Servicing Operations Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. Primary responsibilities include + Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment. + Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks. + Works independently most of the time, performs basic research tasks and problem solving in assigned areas. + Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s). + Performs basic data entry tasks, compile simple data elements and perform routine math calculations. + Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management. Required Skills/Experience: + 2 - 4 years experience of working in an operations environment + Basic knowledge of accounting; i.e. how the correction will affect an account + Strong ability to multi-task & strong organizational skills + Strong written/verbal communication skills Preferred Skills/Experience: + Financial services experience + Strong compliance/regulatory environment knowledge/skills Hours & Work Schedule + Hours per Week: 40 + Work Schedule: 8:30am to 5:00pm Position it based out of Riverside. Role is hybrid, 3 days/week onsite after training period. Subject to change. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/04/2025