Job description:

We are looking for an experienced Business Analyst to join our team at Capgemini Canada, working on a CRM transformation project within the telecommunications industry. As a Business Analyst, you will be responsible for gathering, analyzing, and documenting comprehensive requirements, supporting the end-to-end. This role is critical to ensuring that both business and technical teams have a clear, actionable roadmap for success.

Location: Regina, Saskatchewan

Responsibilities:

Requirements Gathering AnalysisServe as a key point of contact for telecom clients, building a deep understanding of their business goals and CRM needs.Lead efforts to gather, analyze, and document functional and non-functional requirements, using tools for effective tracking and validation.Facilitate requirements discovery sessions, translating high-level business needs into detailed, organized requirements and user stories.Process Documentation OptimizationConduct process mapping and document As-Is and To-Be process flows to outline the current state and envisioned future state.Identify areas for improvement within existing business processes, proposing CRM enhancements that support streamlined workflows and optimized telecom operations.Stakeholder Collaboration CommunicationWork closely with technical teams (architects and developers) to ensure requirements are understood and achievable within the project scope.Coordinate with UAT teams, assist in defect tracking, and support test plan execution to validate that solutions meet business expectations.Facilitate workshops and meetings with client leadership to maintain alignment on project goals, deliverables, and milestones.Project Coordination Change ManagementSupport change management processes by ensuring clear communication of requirements, processes, and project impacts to end-users.Actively participate in both Agile and Waterfall project environments, adapting requirements management practices as needed to fit the methodology.

Qualifications:

Business Analysis Requirement Gathering: Minimum of 7 years of experience in business analysis, with a focus on CRM transformation projects. Proven experience in managing large volumes of requirements (200 stories), ensuring comprehensive documentation and alignment with project goals.Telecom Industry Expertise: Strong understanding of telecommunications processes, including billing, customer lifecycle management, and service operations.CRM Functional Experience: Extensive experience in CRM systems, ideally including Salesforce. Familiarity with both Sales Cloud and CPQ is advantageous.Process Mapping Documentation Tools: Proficiency in tools such as JIRA, Confluence, and MS Visio for process documentation, defect tracking, and project tracking.Methodology Experience: Knowledge of Agile and Waterfall methodologies, with experience in supporting change management and transition processes.

Preferred Qualifications:

Salesforce Project Experience: Experience with Salesforce or similar CRM projects is a plus, with exposure to Sales Cloud and CPQ in a telecom context preferred.Certifications: Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or equivalent certification. Salesforce certifications (Sales Cloud Consultant, CPQ Specialist) are advantageous but not mandatory.

Job description:

We are looking for an experienced Business Analyst to join our team at Capgemini Canada, working on a CRM transformation project within the telecommunications industry. As a Business Analyst, you will be responsible for gathering, analyzing, and documenting comprehensive requirements, supporting the end-to-end. This role is critical to ensuring that both business and technical teams have a clear, actionable roadmap for success.

Location: Regina, Saskatchewan

Responsibilities:

Requirements Gathering AnalysisServe as a key point of contact for telecom clients, building a deep understanding of their business goals and CRM needs.Lead efforts to gather, analyze, and document functional and non-functional requirements, using tools for effective tracking and validation.Facilitate requirements discovery sessions, translating high-level business needs into detailed, organized requirements and user stories.Process Documentation OptimizationConduct process mapping and document As-Is and To-Be process flows to outline the current state and envisioned future state.Identify areas for improvement within existing business processes, proposing CRM enhancements that support streamlined workflows and optimized telecom operations.Stakeholder Collaboration CommunicationWork closely with technical teams (architects and developers) to ensure requirements are understood and achievable within the project scope.Coordinate with UAT teams, assist in defect tracking, and support test plan execution to validate that solutions meet business expectations.Facilitate workshops and meetings with client leadership to maintain alignment on project goals, deliverables, and milestones.Project Coordination Change ManagementSupport change management processes by ensuring clear communication of requirements, processes, and project impacts to end-users.Actively participate in both Agile and Waterfall project environments, adapting requirements management practices as needed to fit the methodology.

Qualifications:

Business Analysis Requirement Gathering: Minimum of 7 years of experience in business analysis, with a focus on CRM transformation projects. Proven experience in managing large volumes of requirements (200 stories), ensuring comprehensive documentation and alignment with project goals.Telecom Industry Expertise: Strong understanding of telecommunications processes, including billing, customer lifecycle management, and service operations.CRM Functional Experience: Extensive experience in CRM systems, ideally including Salesforce. Familiarity with both Sales Cloud and CPQ is advantageous.Process Mapping Documentation Tools: Proficiency in tools such as JIRA, Confluence, and MS Visio for process documentation, defect tracking, and project tracking.Methodology Experience: Knowledge of Agile and Waterfall methodologies, with experience in supporting change management and transition processes.

Preferred Qualifications:

Salesforce Project Experience: Experience with Salesforce or similar CRM projects is a plus, with exposure to Sales Cloud and CPQ in a telecom context preferred.Certifications: Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or equivalent certification. Salesforce certifications (Sales Cloud Consultant, CPQ Specialist) are advantageous but not mandatory.