Job Description As a valued colleague on our team, you will contribute to identifying opportunities for improving organizational processes. In this role, you will review and analyze organizational processes, as well as participate in designing and implementing strategies to improve processes. *THE IMPACT YOU WILL MAKE* The SF Operational Risk - Process Improvement - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: * Gather and report on information about team and organizational processes * Translate findings into actionable changes for teams or groups * Assemble reports of results from changes in processes. * Maintain existing process improvement programs and continuously support customers. * Managing competing priorities and working across organizational boundaries Qualifications *THE EXPERIENCE YOU BRING TO THE TEAM* Minimum Required Experiences • 2 years Desired Experiences • Bachelor's degree or equivalent *Skills* * Skilled in communicating in writing and verbally. * Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand. * Skilled at Relationship Management including managing and engaging stakeholders and customers; and building relationship networks. * Ability to influence through effective negotiating and persuasion. * Experience in facilitating meetings and resolving conflict. * Collaborating with people with different functional expertise respectfully and cooperatively to work toward a common goal * Strong team and partnering skills and flexibility. * Ability to frame ideas as systems and analyzing the inputs, outputs, and process. * Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes. * Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data. * Skilled in creating visual concepts, creating content, and editing content by hand or with the help with computer software to communicate ideas. * Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI * Experience gathering accurate information to explain concepts and answer critical questions. * Collaborate with stakeholders to gather requirements. * Presenting findings and recommendations to cross-functional teams, gaining buy-in for process change * Ability to break down complex processes, interpret data, and identify patterns. * Proficiency in using process mapping tools and methodologies like swim lane diagrams, flowcharts, and BPMN. * Effectively communicate findings and recommendations to both technical and non-technical audiences *Tools* * Skilled in ARIS * Skilled in Visio * Skilled in the Microsoft Office Suite (Excel, Word, PowerPoint) * Skilled in Microsoft Teams * Experience using Archer/RiskWorks * Experience using SharePoint. * Experience in using PowerApps. Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.