Welcome page Returning Candidate? Log back in! SFO Operations & Business Manager Requisition ID 2024-2878 Employer Pacific Aviation # of Openings 1 Hire Type Permanent Hours Per Week Part-Time Shift Various Days Weekdays, Weekends Career Type Management Minimum Related Experience 3 or More Years Education High School Diploma or GED Badging Fees Paid by Employer Starting USD $130,000.00/Annually Up to USD $145,000.00/Annually Overview SFO Operations & Business Manager - San Francisco International Airport

On-site

Operations SFO Full time

San Francisco, California, United States 

✈️In-person role at San Francisco International Airport

 

Our Pacific Aviation/Superior Aircraft Services (SAS) family creates an environment where, together, we can all succeed by using our individual personalities and having fun along the way.

 

Sound good so far? Want to grow your career?

We welcome you to come aboard and join Pacific Aviation!

Our Pacific Aviation family creates an environment where together, we can all succeed.

 

We are an airport service provider dedicated to providing exceptional customer service for some of the world’s finest airlines across all their service needs including passenger services, flight operations, cargo services, charter flights, cleaning services, and more. Pacific Aviation operates in three central hubs across the West Coast – Los Angeles, San Francisco, and Seattle, and our SAS East Coast operations focus on Boston and Raleigh-Durham plus several other cities.

 

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Responsibilities

Summary:

The ideal candidate for our SFO Operations & Business Manager position is a bright, ambitious, and motivated professional. We are looking for someone who takes pride in providing exceptional leadership experience and fosters a collaborative work environment. The objective for this role is to create high-performing business unit with excellence in: 

People:  prioritize creating a talented, cohesive, and coordinated team as the foundation of success Process:  build standardized process for scalability, accountability, and continuous improvement Profit:  analyze and prioritize what’s needed to drive high performance in order to generate surplus that can be reinvested in People and Process 

The right candidate will be a hands-on leader who can manage a comprehensive business unit.  They will lead by example by being present in the terminal, by anticipating and proactively solving problems, and by embodying our standards of success. 

 

Budget and KPIs

KPIs: Collaborate with the Finance Department to develop and maintain monthly station performance metrics, related performance improvement strategies Forecasting: consult with Finance Department on quarterly and annual financial forecasts Manpower and Overtime Management Budget Compliance: Directly oversee weekly manpower budgets, tracking overtime trends and implementing corrective actions to optimize labor efficiencyReporting and Analysis: Generate and analyze workforce productivity reports to ensure staffing aligns with operational requirements while maintaining cost effectiveness. Hiring and Talent Feedback Needs Assessment: Partner with the Talent Acquisition department to identify station-specific hiring needs, providing data-driven feedback on candidate quality and retention trendsPipeline Monitoring: Conduct regular evaluations of recruitment pipelines to ensure alignment with station operational demands and performance standards 

 

Onboarding 

Standardized Process: Provide local oversight of the HR Department’s structured onboarding program to ensure new hires are fully equipped to meet station operational standards within their first 90 days Metric Tracking: Measure onboarding success by tracking key metrics such as time-to-productivity, retention within the first 6 months, and completion rates of required training 

 

Client Relationship/Retention: 

 

Contract and SLA Compliance 

Performance: Analyze key metrics such as on-time performance, client feedback, to identify recurring pain points impacting airline customer satisfaction Continuous Improvement: Develop action plans targeting performance and compliance needs areas, including specific process improvements and resource allocation adjustments 

 

Leadership/Coaching:

 

Account Manager Coaching 

One-on-Ones: Conduct one-on-ones to review performance metrics, deliver actionable feedback, and provide resources to address operational challenges  

 

Training and Education:  

Structured Process: Oversee effectiveness of training plans provided by L&OD and HR, focused on compliance, operational needs, and service standards  Success Metrics: Evaluate training effectiveness through assessments, spot checks, and performance trends 

 

Succession Planning:  

Pipeline: Identify high-potential employees, assign them to lead initiatives, and track their progress using performance-based metrics    Qualifications Compliance with instructionsCompliance of Airport and Company regulations and proceduresCompliance of all safety proceduresPerform essential functions of the job

HOURS: Approximately 2:00 pm - 6:00 pm

Minimum requirement to be available 4 day per week, including weekends and Holidays

Requirements

Strong hands-on leadership skills with a focus on team development and performance. (5+ years in aviation or a relevant service industry).  

Outstanding listening and communication skills and the ability to build strong team member and client relationships Flexibility to work in different shifts including weekends and holidays - to lead by example and stay in touch with the operation Focus on building Account Relationships and Growing BusinessDevelopment of team to take operations to the next levelBenefits