Overview Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island. At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes – to every patient, every time. We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace! Job Details The HR Shared Service Specialist is one of the key "faces" of the CHS HR Service Center, serving as the primary contact, offering a centralized, advisory service for HR-related matters and queries for all CHS employees. This position will be responsible for providing general HR support, guidance and resolutions for inquiries. Job Responsibilities : + Ensure all callers receive an outstanding customer experience on every contact with on time delivery and production of work that meets or exceeds expectations + By utilizing call tracking system, actively monitor and accurately track information about all calls and any relevant information + Drive continuous improvement of HR Operations through timely acknowledgment of requests/calls, timely resolution to requests/calls + Maintain working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency + Working both autonomously and in a team environment to provide HR Support to the Business Partners, Payroll and entity HR departments + Process tuition reimbursement including tracking payments, following up with employees on missing documentation, and acting as a liaison between the employee, local HR and Payroll + Complete employment verifications and respond to information subpoenas + Assist with scanning and indexing of documentation through OnBase + Undertake general administration duties as required and identify opportunities to streamline processes wherever possible + Assist with other HR related projects Requirements and Qualifications : + Bachelor's degree or equivalent work experience required + Must have a working knowledge of Human Resources + Attention to detail and ability to multitask in a highly dynamic environment + Committed to excellence in service and performance + Proficient in the use of Microsoft Office suite of applications + Must be a team player + Strong communication skills + Ability to maintain a strict level of confidentiality + Analytical skills, as evidenced by the proven ability to interpret business needs + Demonstrated commitment to continuous learning + 2 years of HR experience, preferably in various areas of HR such as HRIS, Benefits, & LOAs + Proven ability to develop and sustain positive working relationships and influence others + Prior experience communicating and working with all levels of the organization + Previous experience with Lawson and Neocase a plus Salary Range USD $28.00 - USD $30.00 /Hr. This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits. At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.