Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

Shared Services Associate

PRIMARY PURPOSE:  To provide support to colleagues and candidates by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures, within defined scope.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner.Performs and provides guidance on administrative tasks including, but not limited to, initiation and evaluation of background checks, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments.Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system.Maintains colleague data in compliance with federal and state standards.Collaborates with and supports Tier 2 and other Centers of Excellence “COE’s” on general CR programs, initiatives and projects as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.  Bachelor's degree from an accredited college or university preferred.

Experience

One (1) years of related experience or equivalent combination of education and experience required.  Experience in HRIS and/or case management tools preferred.

Skills & Knowledge

High integrity, sound judgment, and discretion regarding the handling of confidential informationAbility to grasp information quickly and probe effectively when requiredSelf-driven with a sense of ownership of work product and accountabilityExcellent oral and written communication skillsPC literate, including Microsoft Office productsStrong organizational skillsExcellent interpersonal skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesKnowledge of CR concepts and terminology preferred

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.