**Overview:** Completes multiple task-oriented operational duties of varying difficulty and urgency required on a daily basis to ensure clients are charged accurate fees. **Primary Responsibilities:** + Process routine and standard transactions according to established procedures. + Communicate with internal business partners and related service partners as required. + Escalate non-standard or high risk exceptions to more experienced personnel as appropriate. + Prioritize and manage own workload to meet service level agreements and internal service delivery standards. + Identify and report all risk and compliance issues, breaches and suspicious activities to management. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position is within the WISD Fee team. **Education and Experience Required:** Combined minimum of 4 years’ higher education and/or work experience Comfortable operating in a team environment Experience using pertinent word processing and spreadsheet software Willing to work a flexible schedule as needed Effective verbal and written communication skills **Education and Experience Preferred:** Bachelor’s degree Minimum of 1 years’ experience in financial services industry Basic understanding of financial products Knowledge of pertinent Bank systems Ability to work under time constraints Knowledge of accounting principles M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $23.04 - $38.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Wilmington, Delaware, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.