The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Shared Services Process Manager to join our Shared Services Team. In this role, you will be collaborating closely with the broader Corporate and Hotel Finance team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

Paid Time Off, Medical, and other benefits

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

This position will be a key contributor in the development of a Shared Services Model (the “Model”) for hotels consistent with our Global Shared Services Strategy. The Shared Services Process Manager will participate in the entire process – beginning with the planning phase through to project acceptance, including development, implementation, and continuous improvement of process flows. Once the Shared Services Model is established, this position will be involved with the ongoing operations of the Model. This position will report to the Director of Shared Services – Hotels.

Bulleted list of key aspects of role

Drive the successful deployment of new shared services processes with minimal business disruption, monitoring implementation progress, identifying bottlenecks, and addressing challenges.Monitor implementation progress, identify bottlenecks, and address challenges.Lead change management efforts to facilitate the transition to Shared Services, including communication, training, and support for impacted employees.Oversee and manage end-to-end financial processes within the Shared Services function, ensuring compliance with established policies, procedures, and controls.Build and maintain strong relationships with hotels and other stakeholders acting as a point of contact for process-related inquiries and escalations – always collaborating with hotel finance teams to address issues and improve service delivery.Lead a team responsible for financial transaction processing, reconciliation, and reporting while providing guidance, mentorship, and performance feedback to team members, fostering a collaborative and results-oriented work environment.Proactively identify opportunities for process optimization and automation.

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Shared Services Process Manager to join our Shared Services Team. In this role, you will be collaborating closely with the broader Corporate and Hotel Finance team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

Paid Time Off, Medical, and other benefits

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

This position will be a key contributor in the development of a Shared Services Model (the “Model”) for hotels consistent with our Global Shared Services Strategy. The Shared Services Process Manager will participate in the entire process – beginning with the planning phase through to project acceptance, including development, implementation, and continuous improvement of process flows. Once the Shared Services Model is established, this position will be involved with the ongoing operations of the Model. This position will report to the Director of Shared Services – Hotels.

Bulleted list of key aspects of role

Drive the successful deployment of new shared services processes with minimal business disruption, monitoring implementation progress, identifying bottlenecks, and addressing challenges.Monitor implementation progress, identify bottlenecks, and address challenges.Lead change management efforts to facilitate the transition to Shared Services, including communication, training, and support for impacted employees.Oversee and manage end-to-end financial processes within the Shared Services function, ensuring compliance with established policies, procedures, and controls.Build and maintain strong relationships with hotels and other stakeholders acting as a point of contact for process-related inquiries and escalations – always collaborating with hotel finance teams to address issues and improve service delivery.Lead a team responsible for financial transaction processing, reconciliation, and reporting while providing guidance, mentorship, and performance feedback to team members, fostering a collaborative and results-oriented work environment.Proactively identify opportunities for process optimization and automation.

Experience Required:

Minimum 5 years of finance/accounting experienceMust be fluent in Spanish and English

Experience Preferred:

Bachelor's degree in Finance/Accounting or relevant field Any professional certificationsExperience in a multi-national corporation preferredPrior experience in a shared services model or a hotel finance operation is a strong plus

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Experience Required:

Minimum 5 years of finance/accounting experienceMust be fluent in Spanish and English

Experience Preferred:

Bachelor's degree in Finance/Accounting or relevant field Any professional certificationsExperience in a multi-national corporation preferredPrior experience in a shared services model or a hotel finance operation is a strong plus

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.