Position Overview

This role is responsible for providing superior customer service and transaction support to our retail shareholder clients by processing trades, providing client service and fund operations requests.

Primary Responsibilities:

Provide customer service and problem resolution for direct shareholdersRespond to inquiries from shareholders, sales, and other teams via email, phone, and other communication methods, i.e. account set up, account maintenance, and transaction processing requests via phone and/or email.Seek to better understand client needs/expectations via formal and informal research and anticipate future needs based on changes to compliance and industry standardsEducate clients on products and resources. Serve as the main point of contact between direct shareholders and the Fund’s transfer agentIdentify appropriate fund and/or service based on inquiries from prospective and current shareholdersFrequently work with internal groups (portfolio management, private asset management and Legal/Compliance) to deliver timely and accurate responses to client inquiriesOutbound calls to shareholders to resolve processing issues and Provide data to support responses to inquiriesUpdate applications and formsOversee external mutual fund shareholder websiteHelp fulfill shareholder requests by monitoring the contact email boxEscheatmentProvide monthly reports to the portfolio management team and monthly call statistics to Operations Management

Experience and Skills:

Bachelor's degree required (a concentration in business or finance preferred)Some business experience a plus, i.e. internship, part time jobFinancial services, sales and/or customer service experience a plusHigh level of professionalism requiredExcellent verbal and written communication skillsDetail oriented and able to meet deadlinesAbility to problem solve with strong follow-throughProficient in MS Office programs: Word, Excel, PowerPointFamiliarity with TA2000 transfer agency system is a plusAbility to work both independently and within a groupHas or willing to obtain the SIE, Series 6 and Series 63 licenses within 90 days of employment, requiredHas or willing additionally to obtain the Series 65 or 66 and the Series 7, highly encouraged

Compensation Details

The salary range for this role is $50,000-$70,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in New York City. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), life insurance and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Neuberger Berman is an equal opportunity/affirmative action employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com.

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