SHELTER SUPPORT SPECIALIST Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) Job Type Full-time, Part-time Description Position Data: Title: Shelter Support Specialist Grade: 5 Exempt: _______ Non-exempt: __X_____ Reports to: Hope Haven Shelter Coordinator Basic Function or Position Summary: Support Hope Haven shelter by ensuring the safety of shelter residents and the smooth operation of shelter programs.1st Shift part time Sat & Sun 8:00am - 4:00pm. 3rd Shift full time Mon. - Fri. 12:00am to 8:00am. 3rd Shift part time Sat & Sun 12:00am - 8:00am. As Needed positions available. Salary $17.65/hourly Security Clearance:Access Level 4 - V,A,C Requirements Position Responsibilities and Specific Duties: + Conducts intake of new shelter residents, including the review of shelter rules and regulations, a facility orientation, access to emergency food, and intake of resident storage items. + Maintains knowledge of shelter regulations, service procedures and programs outcomes + Assist residents with access to resident storage + Operate security access control system to allow entrance to shelter residents and guests. + Monitor building cameras and answer phone calls + Assists residents with communal activities and monitors communal space + Maintains knowledge of Emergency Action Plan and shelter safety protocols + Enforce rules and regulations of the Hope Haven Shelter + Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements. + Maintain knowledge and complies with Shelter regulations, policies and procedures. + Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals + Maintain customer contacts in accordance with assigned contractual and agency expectations + Promotes agency mission. + Maintains confidentiality and complies with the code of ethics. + Maintains consistent professional customer service. + Job performance incorporates integrated service delivery model while promoting self-sufficiency. + Other duties as designated by supervisor Key Working Relationships: A. Internal: Homelessness Services Manager, Hope Haven Shelter Coordinator, Housing Support Specialist B. External: Department of Social Services case workers, other non-profit direct service workers. Supervisory Scope: A. Number of staff supervised: 0 B. Titles supervised: NA Organizational Responsibilities: + Adheres to all policies and procedures + Gathers appropriate documentation and tracks outcomes + Participates in organizational committee structures as appropriate + Participates in organizational and divisional management systems Knowledge, Skills Required: + H.S. diploma or equivalent required. + Minimum of one year of work experience in human, social or customer services required. + Strong interpersonal, communication and customer relations skills + Strong computer skills, including word processing, data entry and spreadsheet in a windows environment + Ability to develop and maintain & engage in positive relationships with people from various backgrounds + Bilingual preferred Physical: + Ability to lift up to and including 10-25 pounds of physical effort Special Requirements: ? Must be able to obtain a LexisNexis clearance. ? Reliable transportation ? Must be able to provide consistent even-tempered customer service at all times. ? Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter. ? Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter. ? Works compassionately with a diverse population. ? Experience navigating community programs.