JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES   

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$6427.htmld

Position Summary:

This position is responsible for assisting with the management of the operational, fiscal, and personnel activities of the Event Security and Usher staff during events including overseeing the staffing, scheduling, development, and day-to-day activities.

Primary Duties and Responsibilities: includes but not limited to:

Oversees the day-to-day operations, makes daily operating decisions and assigns tasks to staffAssists with hiring, training, evaluating, and supervising on-call supervisorsWorks closely with the Supports Operations department in the weekly scheduling for ushers/ticket takersCreates work assignments and schedules that maximize shift production and labor efficiencyDelivers department new hire orientation and completes departmental training and performance appraisalsConducts event pre-shift meetings to communicate important safety measurementsAssists in reviewing current operations, policies, SOP’s, SPP’s, and recommends ways to streamline operationsResponsible for submitting an end-of-event shift report to the Security Events & Transportation Manager

Secondary Duties and Responsibilities:

Responsible for shift scheduling including work assignments, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotationsDetermines shift operating methods, structures and procedures consistent with goals established by the Security department and other related departmentsAssists with resolving employee conflicts and issuesAssists Supporting Department Management teams during property events in supervisory roles as assignedResponds to and follows-up with guest issues and special requestsAssists with compiling detailed records of each showEnsures that all alcohol laws and regulations are followed and enforced, including intoxication, underage drinking and refusing of serviceSupervises the Security Events & Operations staff and assists with planning the security and ushering needs for all entertainment venues Including cross training team members to work both areasWorks with tour personnel to meet the specific needs for all entertainers performing at Mohegan SunMaintains the safety and security of guests, performers and tour personnel throughout the propertyActs as an escort for entertainers, VIPs and dignitariesCoordinates with Mohegan Tribal Police with incidents, investigations and resolving issues, as neededSupervises safety checks for We Care at entrancesInvestigates incidents and documents using the Security Reports Writing system, ensuring accuracy and detailOversees all aspects of guest entry & seating for all venuesWorks in conjunction with the box office for re-seats and displacements due to unforeseen obstructionsCoordinates with Entertainment Production management for special assignments including re-numbering and seat layouts

Minimum Education and Qualifications:

High School Diploma or equivalentThree years of experience in personnel staffing and scheduling, shift supervision and operational planningTwo years of experience as a venue Supervisor or equivalentMust be highly organized and detail-orientedIntermediate knowledge of Word, Excel and OutlookAbility to work events and communicate with multiple departments at all levelsMust be capable of interacting with the public in a highly professional manner, including public speaking

Competencies:  Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skillsExcellent organizational and multi-tasking skillsStrong listening and conflict resolution skillsAbility to develop, coach, counsel and train Event RepresentativesAbility to work with multiple departments and all levels of management to produce efficient labor utilization

Training Requirements:

Must complete all appropriate Human Resources Supervisor Training classesUnderstanding of the software and systems used by the VIP and Players Club departmentsIntermediate knowledge of Mohegan Sun’s Time & Attendance and Payroll Systems and Manager Self Service systems               Knowledge of various department policies and proceduresSMART Alcohol Awareness

Physical Demands and Work Environment:

Office work environmentMust be able to work in a high energy environment with smoke, loud noises and low lightingMust be able to sit in front of a computer for extended periods of timeMust be able to walk, stand, sit, bend and stretch for extended periods of timeMust be able to lift up to 50 lbs.Must be able to work various shifts and flexible hours, including weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

#Joinourwinningteam

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

.

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.