NYBG J ob Description Title Reports t o Shift Supervisor (Temporary) Assoc. Manager of Visitor Experience Manager of Visitor Experience Director of Visitor Experience This opportunity is available to Internal Applicants Position Summary : Responsible for assisting management with execution of daytime and evening events as related to Visitor Experience , as well as daily operational needs. Works with the Visitor Experience management team to ensure event set-up to breakdown is managed to exact standards . Will assist management with training and and mentoring the department’s Attendants, Tram drivers, and Team leaders. Specific Duties & Responsibilities : + Assist with managing and training Visitor Experience staff for daytime and evening events + Assist with execution of event logistics as outlined in operations reports + Coordinate ticket reservations (both in-house and third party) + Distribute event handouts and assist in creating one- shets for event staff + Execute event logistics as outlined in operations reports + Greet visitors and manage crowd flow throughout the Garden + Respond to radio calls , change requests, and serve as POS back-up as needed + Assist management with all aspects of customer service as it relates to the visitor experience + Perform other duties as specified and needed by department management Qualifications : + Minimum 1 year in a leadership role with relevant customer service and cash handing + Excellent communication, interpersonal, and organizational skills; articulate and energetic; ability to work with the public, other employees, and vendors + Self-motivated, team player able to take initiative and multi-task + Ability to work under pressure; maintain a level head and execise good judgement Physical Demands & Work Environment: While performing the duties of this position, the employee is required to, at minimum + W ork outdoors, under a variety of weather conditions + S it and or/stand for long periods + M ove up to 25 lbs Baseline Work Schedule: Friday- Sunday 2p-10p Pay Rate : $24 per hour If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org . EOE/BIPOC/F/Persons with disabilities/Veterans