Manager, Shipping & Receiving 

LOCATION: Brass Mill Operating Center; Belcamp, MD 

REPORTS TO: Manager, Warehouse Operations 

The Shipping & Receiving Manager is responsible for overseeing warehouse activities including shipping, receiving, and cleaning.  This position will process shipment orders, monitor the packaging and labeling of completed orders, monitor in-bound orders, and evaluate the performance of carriers and shipment department employees.  Furthermore, this role will also support IPS operational objectives, physical inventory accuracy, and warehouse GMP compliance.  This role provides authentic/empathic leadership for the cleaning personnel and shipping/receiving associates. 

Core Responsibilities:  

Commitment to support and participate in our strong safety culture of zero injuries and illnesses. 

Operate and maintain a safe, clean, and organized work area following company policies and procedures.  Ensure employees follow all company policies and procedures, including safety, GMP, and PPE requirements 

Directly supervise Warehouse Personnel (Shipping and Receiving) and Cleaning Personnel. Ensure that daily activities are executed effectively and efficiently, while meeting service requirements and staying within budget. 

Approve payroll for hourly direct reports.  Monitor time punches for accuracy and adherence to attendance policy.  Address attendance points with employees through company procedures. 

Develop and coach employees in their current role and for additional roles. Create development plans and offer support, as needed. 

Spearhead all product shipping and distribution through SAP and directing daily warehousing and shipping/receiving operations. 

Order supplies and maintain inventory levels to support warehouse and BMOC general operations. Order supplies for external warehouse(s) and coordinate delivery of supplies. 

Oversee and support administration with invoice payment for Ingredion’s SSC 

Reconcile POs with invoices and complete monthly financial accruals, supporting department managers with SAP requests and ESKER invoice approvals. 

Report and enter maintenance notifications in ERP system for warehouse defects  

Measure and report on the effectiveness and productivity of warehousing activities (including sales order picking, shipping, etc.). Ensure flawless execution of all shipping, sales order fulfillment, and general warehouse activities 

Report shipping and receiving metrics in IPS and conduct investigations for deviations from standard 

Manage relationships with Operations and Corporate scheduling to ensure S&OP plan and site are aligned. 

Continually improve warehouse functions as it relates to overall organization, labor efficiency, safety culture, and adherence to GMP guidelines 

Develop and implement warehouse operations system improvements related to equipment utilization, shipping and receiving functions, and product storage 

Recommend warehouse design changes for layout, product flow, and product handling systems 

Evaluate and recommend new equipment.  

Ensure that policies and processes are followed for maintaining accurate physical inventory and managing waste costs.  Utilize SAP to monitor and address WM material issues, such as material in SCRAP or STAGING storage locations. 

Comply to shipping industry regulations and company policies 

Update warehouse slotting plan to maximize operational activities 

Directly supervise the preparation of all company shipments following proper company procedures.  Verify the accuracy of the orders and address any discrepancies immediately to ensure the complete accuracy of orders shipped to the customer 

Lead response to warehouse customer complaints.  Troubleshoot all receiving and shipping complaints to find the root cause, help resolve the issue, and prevent reoccurrence 

Support the return of authorized shipments to Belcamp warehouses and coordinate the redirection of shipments with carriers 

Develop and maintain departmental work instructions, making improvements as needed. 

Maintain accurate documentation and reports related to various company procedures and guidelines such as ISO compliance and other regulatory standards, such as Organic and Non-GMO Project Verified. 

Assist with Internal, 3rd party, customer, and regulatory audits. 

Train employees on safe forklift operation, as a certified forklift trainer. 

Perform other duties as assigned 

The Shipping & Receiving Manager position is well-suited for you if you:  

Are organized, possess strong attention to detail, and thrive in a fast-paced work environment 

Represent and support management with a high level of professional integrity and operational discipline 

Seek to deliver a laser-focus on your internal and external customers 

Possess a desire to manage multiple priorities and achieve results 

Have strong communication and interpersonal skills, build consensus, and foster positive relationships with team members and suppliers 

Enjoy a performance culture that values work intensity 

Possess an Owner’s Mindset and enjoy challenging the status quo 

Can learn and apply Ingredion’s Safety, Environmental, GMP, and Quality standards 

Build consensus and foster positive relationships and communicate across functional lines at all levels 

Embody a strong work ethic and ability to self-start 

Are experienced in warehouse / logistics management role with proven track record in leading teams to improve continuously the efficiency of methods 

Demonstrate effectiveness in Lean Manufacturing and Continuous Improvement  

Successfully collaborate and build teams, including mentorship and career development 

Work well under pressure and meet deadlines 

Qualified candidates will have:  

A bachelor’s degree in business management, operations or supply chain. Equivalent combination of education and experience also considered 

Minimum 5 years of related experience in warehouse/logistics, inventory control and/or order fulfillment 

Supervisor experience required.  Relevant experience managing front line employees highly preferred 

Dedication to represent and support management with a high level of Professional Integrity and Operational Discipline. 

Forklift experience desired; if no experience, must be willing to learn and become certified 

Familiarity with SAP, TMS, and WMS systems preferred 

Familiarity with Good Manufacturing Practices (GMPs) and regulatory inspections (OSHA, EPA, FDA, ODA) preferred 

Strong interpersonal and project management skills 

Work environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Personal protective equipment, including hard hat, safety shoes, cut resistant gloves, and safety glasses are required to mitigate hazards in the warehouse. 

*Noise level in this work environment is often loud and will require the proper use and wearing of hearing protection as provided by employer. 

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.