Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… · Consulting · Material Handling Equipment, Parts, and Service · Automated Mobile Robots · Vision guided vehicles and automated guided vehicles · High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems · WMS/WES/WCS solutions and Software · Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation · Telematics Job Summary As a Rental Shop Technician, you will perform mechanical, hydraulic, electrical, and cosmetic repairs and maintenance on electric and internal combustion lift trucks, material handling equipment, and related machinery, primarily in a supervised shop environment. Your goal is to ensure complete customer satisfaction by delivering polite and professional service. Responsibilities · Maintenance and Repair o Conduct quality scheduled maintenance, new equipment installations, approved modifications, minor and major equipment overhauls, paint jobs, condition assessments, and rental truck preparations according to policies and procedures. o Analyze and address breakdowns of customer equipment, recommending and executing corrective actions. o Rebuild and repair components and perform factory-authorized modifications as per specifications. o Provide field service support as needed. · Customer Service o Exhibit a professional demeanor and provide superior customer service to foster goodwill between the company and customers. o Prepare and maintain accurate documentation for each repair. · Safety and Cleanliness o Follow safety rules and ensure proper disposal of hazardous waste. o Keep work area clean, free of clutter, and maintain personal/shop tools in good repair. o Adhere to Carolina Handling’s safety and housekeeping guidelines during all repairs. · Additional Duties o Perform parts and supply lookup and ordering. o Provide sanding, lubrication, operational testing, and minor welding within capabilities. o Account for 100% of paid time. · Perform any other duties as assigned or required to support the company's overall operations and objectives. Requirements All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks. · High school education plus one to three years of relevant mechanical, electrical, and hydraulic experience, or equivalent college or vocational education. · Demonstrate strong mechanical and electrical aptitude. · Ability to utilize volt, ohm, and multi-meters effectively. · Ability to read and interpret schematics and service/training manuals. · Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools. · Ability to understand and follow verbal and/or demonstrated instructions. · Ability to perform arithmetic calculations involving fractions, decimals, and percentages. · Ability to communicate effectively with customers, management, and co-workers. · Ability to maintain a good understanding of industry innovations and product availability to make informed recommendations based on customer needs. · Ability to draw upon available support resources within the company and recognize when it is appropriate to seek assistance. · Knowledge and ability to navigate the internet, intranet, Excel, Outlook, and Word. · Ability to adapt to additional knowledge, skills, and abilities as required for other assigned duties. Benefits of Joining the Team Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life. Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan. Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account. Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance. Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs. Comprehensive Perks Package Including: · Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role. · Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry. · Paid On the Job Training · Annual Uniform & Boot Allowance · Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us. · Company-sponsored social events and team-building activities. · Employee recognition program Physical Requirements & Working Conditions The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as heavy work, involving the operation of machinery, power tools, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with moving about the warehouse to various work areas. Physical demands include the ability to constantly lift and/or move objects weighing up to 25 pounds, frequently up to 50 pounds, and occasionally to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays. This role operates within a shop/warehouse setting with frequent exposure to oil, grease, and dirt, as well as extreme seasonal temperatures, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high. Travel Requirements: No travel required for this position. This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! #HP1966