Job Requisition ID: 166814 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

Overview of the role

To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.

 

What you will do

Customers

Handles routine customer complaint promptly and courteously. Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction. Greets and welcomes customers on arrival at the store. Makes announcements and pages the person the visitors have asked to see. Ensures Customers bags are stored safely and security. Ensures all customers’ queries are attended to in a professional manner. Ensures Shopping tools and catalogues are available for the customers. Provides bags / trollies as appropriate.

 

Operational

Ensure all system procedures are adhered to as per policy / procedure. Suggests improved ways of working going forwards. Understands the impact of increasing sales with Shopping Tools. Briefs the Duty Manager on complaints that require management assistance.

 

Required skills to be successful

Effective Communication skills Multitasker and attentive to details

 

What equips you for the role

Sales or Customer service experience Proficient user of MS office applications.    

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.