Functional Responsibilities: * Accountable for the day-to-day execution and attainment of all operational metrics and plans (e.g., quality, service, production) and is able to drive results and accountability across all levels of the team. * Builds and manages effective partnerships with both internal and external customers and appropriately integrates customer needs with the strategic direction of the organization. * Fosters an environment that supports effective teamwork and cross-functional cooperation. * Effectively manages and communicates change and creates a culture where change is embraced and impact of change is aligned with the business priorities. * Creates an organizational environment where feedback is valued, and is a role model for providing and receiving feedback. * Provides future vision of success and related requirements for ongoing process improvement. * Champions new process technology initiatives impacting the claim teams and creates an environment for successful implementation. * Provides leadership on major initiatives and uses leadership role and knowledge to affect the work and direction of the claim organization. * Performs other related duties as assigned or required. Supervisory Responsibilities: * Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, training and development. Job Requirements/Qualifications: * 5+ years claims experience * 3+ years of experience in leadership position/people management * High school diploma or GED. Key Competencies, Qualifications and Skills, Preferred: * Bachelor's degree preferred. * STD, LTD, clinical and industry knowledge. * Prior success in putting customers first while inhibiting motivational leadership throughout the organization. * Must have demonstrated leadership skills that reflect experiences as a change agent and innovator that drives to meaningful change in the operations of the organization, in the areas of operational effectiveness and productivity. * Possesses claims management experience, including knowledge of other Employee Benefit programs (e.g., Worker’s Compensation, Life Insurance) and relative Federal and State Laws. * Significant experience with claim processes and technology to effectively support the various claim management processes and provide the foundation for service and innovative change. * Must be able to communicate clearly and effectively, both written and verbal. * Strong presentation skills required. * Influence, negotiation and conflict resolution skills needed. * Possess the ability to work in a matrix environment. * Proven ability to manage multiple priorities and possess strong project management skills. * Possess excellent analytical, decision making and problem solving skills. * Understands the market needs that influence the delivery of excellent Customer Service and can be proactive in modifying MetLife’s operational delivery to support customer value and operational efficiency. * Proven ability to manage multiple priorities and processes. * Ability to identify and create areas where processes and technology can meet to improve productivity and service. * Self-motivated with ability to work in a matrix organization to drive results through partnership. Education Required High School Diploma/GED Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.