Position Overview: The Showroom Specialist will serve as the first point of contact for the Pella customer.  They will be responsible for understanding customer’s needs and wants and presenting respective solutions.  This person will be responsible for presenting a compelling case for customers to choose Pella.  They will be responsible for entering and updating customer information in the Pella customer system, providing a project quotation or cost detail and/or scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools.   We offer: Competitive hourly rate Full Benefits package including Medical, Dental & Vision Health Savings Account Flexible Spending Account 401K with 4%company match 13 Vacation days per year that can roll over 9 Paid holidays 40 hours of sick/personal leave per year Tuition Reimbursement Company paid life insurance Company paid short/long term disability insurance Employee Assistance Program Positive, supportive, and fun team environment   Responsibilities/Accountabilities includes the following, but not limited to: Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.  Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying.  Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives. Inputs and maintains accurate information in lead management software.   Plan/organize, manage and attend showroom events.  Assist with presentations or training sessions as needed. Comfortable interacting with architects/designers, builders/contractors and homeowners. Develop relationships with local industry or trade groups. Attend events as needed. Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management. Provides administrative support for Outside Sales Representatives and Management. Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples.  Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage. Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.) Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns. Supports Pella’s key imperative for customer satisfaction. Skills/Knowledge Energetic personality Skilled at relating to and supporting a variety of customers Strong organizational, time management and problem-solving skills Self-starter, demonstrates a strong work ethic and responsiveness to customer needs Able to work with details, complexity and follow through Creates a sense of trust and reliability with internal and external customers, leads by example Able to maintain open and effective communication with cross functional teams Works collaboratively with customers and Pella team members Eye for detail and appreciation of design Adaptable to changing processes and priorities Works well without close supervision, but always keeps their manager informed

The ideal candidate would reside in the local area.  Relocation benefits are not available.