Job objectives and responsibilities

· To support the Admin and Helpdesk team

· To support Service Desk Team Leader, FM Lead and Senior Operations Manager (Hard Services), undertaking

tasks as required within role competencies

Main duties

· General duties to include the support and ownership towards :-

· Answering the telephone and address enquiries to the site team, logging customer calls on Maximo.

· Raise reactive call outs on Maximo along with quotations/cost estimates to the client.

· Closing jobs down in Maximo and attach documents where necessary

· Raise Project Numbers and Purchase Orders as required.

· Approve To Pay purchase orders on a periodic basis throughout the week.

· Liaise with Subcontractors regarding Reactive and Quoted Works where necessary.

· Assist in the end of year supplier renewal quotes and the raising of PO's as necessary.

· Adhoc reports required by the contract management.

· Assisting with producing necessary documentation for audits and filing/archiving when required.

· Performance (trackers) updates/Reports when required.

· Assist with Month End responsibilities as directed - journals, invoicing, accruals, WIP & MI reporting.

· To ensure the company Health and Safety policy is adhered to.

· To ensure compliance with the Business Quality Management Systems as it applies to this position.

· To understand and complete all work related documentation accurately and on time for the Client and Site

Management Team

· Maintain good communications with the client and internal teams at all times.

· To undertake additional duties in line with capabilities as required.

· To attend Team Briefs with all to ensure cascading of company information/policy and discussing contract Excel Challenge Inspire

• at service delivery, we must be the best at everything

• We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?

• Have fun and be passionate about what you do

performance. · Ensure that all training is attended and completed in line with company and individual requirements. · Ensure that a good understanding of the contract is achieved and that time is made available to get familiar with documentation and manuals required to fulfil the role. · To ensure that all documentation relating to the administration are uploaded and attached to all Work Orders in Maximo/central files; to provide record keeping and visibility to the Client, Operations Teams and Management Teams. · Administer filing for purchase orders, WIP, Quotations. · Maintain an up to date asset list for uniform and work related equipment.

Desirable (not essential)

· Previous experience in Building Services/Facilities Management.

· Previous experience of working with Maximo and SAP is beneficial.

· Previous experience of working within a Helpdesk/Service Desk type role is beneficial.

· ITQ qualified or other recognised qualifications relevant to role.

Person Specification

· You will need to understand and take responsibility for the fact that this role is pivotal to the successful

delivery of the duties of the team.

· Previous experience in Building Services/Facilities Management.

· You will have strong organisational and time management skills and be able to multi-task effectively.

· You will have good customer focus, be forward thinking and professional.

· You will have excellent communication skills, a “can do” attitude with an eye for detail and be able to transmit

and encourage that attitude.

· British National capable of achieving DV clearance.