POSITION PROFILE

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services.

Job Duties and Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, Copiers, Multifunction Devices, Imaging & Mail Equipment. May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail. Handles formal contact with the customer on a daily basis. Responsible for the effective implementation and management of RICOH Service Excellence Programs. Understands how to operate the required equipment/software efficiently to achieve service level agreements. Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies. May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required. May include interaction with contracted vendors, facility management, and occupants. May be responsible for office-supply inventory re-ordering. May be responsible for conference room coordination and A/V equipment resource management. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Collects and provides data to assigned leadership and customers. May include completing monthly reports to customers with support from assigned leadership. Ensures financial responsibilities are met. Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Requires:

High school diploma or GED. 1+ years of experience in a related field (B2B and/or technical). Previous 1+ year of customer-facing work experience required. Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

Tactical thought processing. Ability to present to a small group. Moderate problem-solving skills. Basic customer service skills. Basic technical aptitude. Basic written and verbal communication skills.

Working Conditions, Mental and Physical Demands

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information. Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.